Remote Customer Service Fraud Detection _ MAX

This is a remote position. This is a remote position for USA based agents Only! What to Expect: On a daily basis, for the Fraud Detection Program, Agents will perform services related to customer policies and procedures. 1. Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the opportunity to offer value-added services to cardholders. 2. Provide cross-referral services with fraud management, outbound notifications detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud. •5 hours required on Mondays and/or Fridays 30 hours a week Responsibilities include the following: Outbound Calls: You will make outbound calls to health plan members to schedule In-Home Health Evaluations. Scheduling: You will arrange and coordinate the scheduling of the evaluations. Member Communication: You will answer member questions and provide support System Requirements Equipment Must Meet Platform Standards: PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS. 16 GB RAM or greater. Dual monitors are required. Webcam required A hardwired Ethernet connection is required. CPU Speed: Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher. An Apple or Android cell phone is required for secondary code verification. YubiKey provided by the Client. Thinscale Program: MUST maintain the most recent version of Windows 11 (fully patched with no pending updates) Apply tot his job Apply To this Job