Part-Time Billing & Patient Support Coordinator (Remote – Mental Health / Telehealth)

This is a hands-on patient-facing role — perfect for someone who enjoys connecting with people, explaining things clearly, and helping them feel reassured. You’ll be: • Calling patients regarding billing or payment questions • Following up on declined cards or insurance issues • Helping calm and guide patients who are confused or frustrated • Logging updates and coordinating with our billing and clinical teams This role also provides light administrative and clinical coordination support (scheduling, patient reminders, provider communication) as needed. Key Responsibilities • Make and receive patient calls about billing, claims, and account balances • Handle payment questions, refunds, and credit card updates through Converge • Follow up on insurance verifications and claim denials with the billing lead • Provide clear, kind explanations to patients regarding charges or copays • Log all communication in secure, HIPAA-compliant systems • Support the clinical team with light coordination tasks (appointment reminders, intake forms) • Work closely with billing specialists (domestic and international) for smooth daily operations Qualifications • 1–2 years of experience in healthcare, billing, or patient services (mental health experience a plus) • Confident and calm on the phone with all personality types • Excellent communicator — can listen carefully, explain clearly, and follow up reliably • Strong attention to detail and documentation • Tech-comfortable (Google Workspace, EHR platforms, billing portals) • Independent worker who thrives in a remote setting Why You’ll Love Working Here • Supportive, kind, and organized leadership team • Remote flexibility (perfect for part-time professionals or returning caregivers) • Meaningful work that helps real patients feel cared for • Opportunity to grow into full-time billing or clinical coordination roles To Apply Please submit your resume and a short note describing your experience working directly with patients or clients in sensitive conversations (billing, medical, or mental health preferred). Job Types: Part-time, Contract Pay: $20.00 - $25.00 per hour Expected hours: 20 – 30 per week Benefits: • Health insurance Work Location: Remote Apply tot his job Apply To this Job