Program Manager – Business Operations

Job Description: • Drive impactful program initiatives that enhance partner experience, operational efficiency, and revenue outcomes. • Lead cross-functional projects by coordinating stakeholders, managing timelines, and supporting implementation and change management. • Analyze operational data and partner feedback to identify opportunities and recommend program or process enhancements. • Collaborate with Product, Legal, Finance, and Business Operations to align processes, policies, and tools for business integration. • Manage and resolve partner escalations and exceptions related to post-pay programs, ensuring compliance with documented SLAs and policies. • Represent Zillow’s policies and program expectations with professionalism and clarity in all partner interactions. • Apply deep program and policy knowledge to investigate issues, de-escalate disputes, and make sound, compliant decisions that impact revenue collection. Requirements: • 4+ years of experience in operations, program management, customer support, consulting, or related roles supporting enterprise partners and strategic programs. • Bring a growth mindset toward AI - you’re curious, open to learning, and eager to share practical wins with your team. • Proven ability to own and execute program initiatives, manage timelines and deliverables, and drive measurable improvements. • Strong operational judgment, with experience applying policies and processes to resolve complex, revenue-impacting issues and identify opportunities for improvement. • Effective cross-functional partner and communicator, comfortable coordinating stakeholders and engaging directly with customers or partners to resolve complex issues. • Highly organized and self-sufficient, with strong written and verbal communication skills, including the ability to draft clear partner-facing communications and internal briefs. • Proficient with business and operational tools (e.g., Google Workspace, Salesforce or other CRM systems, Jira, Excel). Benefits: • equity awards based on factors such as experience, performance and location Apply tot his job Apply To this Job