Experienced Customer Care Representative – Remote Full-Time Opportunity for Compassionate and Results-Driven Individuals

Welcome to arenaflex

arenaflex is part of an international innovator in the hearing healthcare industry, dedicated to helping people enjoy the delight of hearing. With a strong presence across the US, our team of healthcare experts provides hearing solutions to patients, ensuring they live a life without limitations. We are now seeking a highly motivated and compassionate Customer Care Representative to join our team in a full remote capacity.

About the Role

This is a unique opportunity for a customer-focused individual to make a real difference in people's lives. As a Customer Care Representative at arenaflex, you will be responsible for making 130-150 outbound calls daily to assigned warm and new potential leads, scheduling patient appointments, and maintaining accurate records using our customer management software. Your goal will be to provide exceptional service, ensuring that our patients receive the best possible care and support.

Key Responsibilities:

• Make outbound calls to assigned leads, using a disciplined and organized approach to achieve daily, weekly, and monthly appointment quotas
• Schedule patient appointments using a call script for multiple types of leads
• Collect, record, and maintain accurate consumer information using our Customer Relationship Management (CRM) system
• Answer return inbound calls as needed after initial outbound contact
• Maintain quality service by following organizational standard operating procedures
• Take inbound call overflow as needed to maintain overall Contact Center client service levels
• Learn and understand basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by arenaflex
• Collaborate with Patient-Facing Clinical staff and hearing care professionals to ensure seamless patient care
• Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
• Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
• Other duties as assigned

Requirements and Qualifications

To be successful in this role, you will need:

• At least 6 months of call center experience or equivalent role
• Comfort with fast-paced inbound and outbound calls (130-150 per day)
• A dedicated (quiet) work-from-home environment
• Reliable WiFi connection
• High School diploma or equivalent required
• Target-driven and goal-oriented mindset
• Excellent interpersonal communication skills
• Ability to manage time effectively while multitasking in a fast-paced environment
• Strong problem-solving and organizational skills
• Intermediate MS Word and Excel working knowledge
• Proficient order entry speed

Preferred Qualifications:

• 1 year of call center experience, with a focus on upselling and customer service
• Experience working in a healthcare or related industry
• Knowledge of customer management software and CRM systems
• Strong analytical and problem-solving skills

What We Offer

At arenaflex, we are committed to supporting the growth and well-being of our employees. We offer a comprehensive benefits package, including:

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• Full Time schedule
• Competitive hourly rate of $17.00 per hour, with opportunities for individual and team-based bonuses

Career Growth and Development

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Care Representative, you will have access to:

• Ongoing training and coaching to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive team environment
• Recognition and rewards for outstanding performance

Work Environment and Culture

At arenaflex, we pride ourselves on our positive and inclusive work environment. As a remote employee, you will be part of a dynamic and supportive team that values:

• Open communication and transparency
• Collaboration and teamwork
• Innovation and creativity
• Work-life balance and flexibility

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at arenaflex.

Conclusion

At arenaflex, we are dedicated to making a difference in people's lives through our innovative hearing healthcare solutions. As a Customer Care Representative, you will play a vital role in delivering exceptional service and support to our patients. If you are ready to take your career to the next level and be part of a dynamic and supportive team, apply now to join arenaflex.