**Part-Time Customer Service Support Specialist – Retail Environment**

At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch support to our valued clients. As a Part-Time Customer Service Support Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support in a fast-paced retail environment. **About arenaflex** arenaflex is a leading provider of innovative solutions and services, committed to making a positive impact in the lives of our customers and communities. With a strong focus on customer satisfaction, we strive to create a work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional results and making a difference in the world. **Job Summary** As a Part-Time Customer Service Support Specialist, you'll be responsible for providing administrative support and exceptional customer service in a retail environment. You'll answer telephone switchboards, greet customers, and assist the regional office team with administrative tasks. This is a part-time, fully onsite role based in our Fayetteville, Arkansas location. **Responsibilities** * Administrative Support: + Provide administrative support, including handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet, and hospitality area. + Assist with scheduling sales and service appointments for retail team members. + Conduct initial research of service inquiries and forward for appropriate handling. * Customer Service: + Assist customers with basic inquiries and needs, such as processing payments, taking messages, and directing calls. + Log service inquiries, documenting information relevant to the contact. + Make deliveries to postal services. * Other Duties: + Perform other duties as assigned by management. **Requirements** * **Education**: High school diploma or equivalent. * **Experience**: Minimum one (1) year customer service experience dealing with customers via telephone and in-person. * **Essential Skills & Abilities**: + Proficient in general computer operations with knowledge of Microsoft Outlook, Word, and Excel. + Ability to multi-task. + Excellent customer service skills. * **Certifications**: Valid driver's license with acceptable driving record. **Skills** * Customer Interactions * Customer Service * Detail-Oriented * Highly Organized * Logical Thinking * Oral Communication * Personal Computer (PC) Software * Professional Judgment * Punctuality * Self-Starter * Typing Skills * Written Communication **Work Environment and Culture** * Work in a fast-paced retail environment with a dynamic team. * Collaborate with colleagues to achieve exceptional customer experiences. * Participate in ongoing training and development opportunities to enhance skills and knowledge. * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **Compensation and Perks** * Competitive hourly rate. * Opportunities for career growth and advancement. * Comprehensive benefits package. * Paid time off and holidays. * Access to ongoing training and development opportunities. **Security Requirements** This position is identified as level three (3). As a Part-Time Customer Service Support Specialist, you'll be responsible for ensuring the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. **Segregation of Duties** Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. **Employment Type** Regular **ADA Requirements** 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment. If you're passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and contribute to making a positive impact in the lives of our customers and communities. Apply Job! Apply for this job