**Experienced Customer Service Representative - Sales (Work From Home) at arenaflex**

Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative - Sales to join our team of dedicated professionals working from home. As a key member of our team, you will be the voice of arenaflex, creating meaningful connections with customers and driving sales growth through consultative selling. **About arenaflex** arenaflex is a global leader in communications and technology, dedicated to delivering innovative solutions that connect people and businesses. With a rich history of innovation and a commitment to customer satisfaction, arenaflex is the perfect place to launch or advance your career in customer service and sales. **How You'll Make an Impact** In this multi-faceted role, you will be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You will use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. **What Your Day-to-Day Will Look Like** * Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. * Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services. * Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required. * Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution. * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service. * Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements. * Get customers up and running with the latest products and services, such as air cards, USB devices, as well as arenaflex-provided software and applications. **What You Can Look Forward to** * Hourly pay: $16.48 - $22.92/hour * Uncapped commissions for sales goals * Paid training completed from home and additional resources to support you * Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off * Employee Discounts of up to 50% off on: + Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone and arenaflex wireless home phone **What We're Looking For** * Call center or customer service experience * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. **WFH Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge in customer service and sales. * You will have the opportunity to work with a variety of customers and products, gaining valuable experience and expertise. * arenaflex is committed to supporting your career growth and development, with opportunities for advancement and professional development. **Work Environment and Company Culture** * arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. * Our company culture is built on a foundation of respect, inclusivity, and open communication. * We offer a flexible and supportive work environment that allows you to balance your work and personal life. **Compensation, Perks, and Benefits** * arenaflex offers a competitive compensation package, including hourly pay, uncapped commissions, and excellent benefits. * You will have access to a range of perks and benefits, including employee discounts, tuition reimbursement, and paid time off. * arenaflex is committed to supporting your physical and mental well-being, with access to on-site fitness centers, wellness programs, and employee assistance programs. **How to Apply** If you are a motivated and customer-focused individual with a passion for sales and technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Weekly Hours:** 40 **Time Type:** Regular **Location:** Youngstown, Ohio We look forward to hearing from you! Apply for this job