Experienced 3rd Shift Customer Service Specialist – Order Management and Logistics Expert for arenaflex

Introduction to arenaflex

At arenaflex, we are dedicated to making a positive impact on the lives of millions of people every year. As a leading humanitarian organization, we are committed to helping those in need throughout the United States and around the world. Our team is passionate about delivering exceptional service and support to our customers, and we are looking for a talented and compassionate individual to join our team as a 3rd Shift Customer Service Specialist – Order Management and Logistics Expert.

About the Role

As a 3rd Shift Customer Service Specialist – Order Management and Logistics Expert at arenaflex, you will play a critical role in providing exceptional customer service to our hospital clients, ensuring that they receive the blood and plasma derivatives, transfusion-related products, and supplies they need to save lives. You will be responsible for managing orders, maintaining inventory, and resolving any issues that may arise during the ordering process. If you are a highly motivated and organized individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide customer assistance in ordering blood and plasma derivatives, transfusion-related products, and supplies, ensuring that all orders are accurate and fulfilled in a timely manner.
• Maintain hospital inventory and return blood products within regulatory compliance, ensuring that all products are handled and stored properly.
• Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies, following appropriate procedures to ensure accurate order entry and order fulfillment.
• Make follow-up calls if product needs cannot be met as expected, and determine the most economical method of transportation for hospital shipments.
• Maintain and work with data, tools, or computer programs to facilitate management and monitoring of product and service information, rotating inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
• Provide customer service to clients, proactively communicating with hospital customers to increase customer satisfaction and maintain positive and professional communications, both internally and externally.
• Investigate and resolve hospital shipment problems, receiving, investigating, and communicating related to customer concerns, and completing customer concerns documentation accurately and timely.
• Assist hospital personnel with inventory alternatives when requested products are unavailable, following established guidelines and procedures that assist the customer and the patient.

Essential Qualifications

• High School or equivalent required.
• Minimum one year of related experience or equivalent combination of education and related experience required.
• Progressive experience in a dynamic, multi-task operational environment preferred.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
• Must have excellent organizational skills, be able to handle multiple priorities effectively, and possess problem-solving and analytical skills.
• Working knowledge of computers.

Preferred Qualifications

• Experience working in a customer-facing role, preferably in a healthcare or pharmaceutical setting.
• Knowledge of inventory management software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and ability to maintain accurate records.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a 3rd Shift Customer Service Specialist – Order Management and Logistics Expert, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and professional development courses. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about making a difference in the lives of others.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our collaborative, respectful, and inclusive work environment. We are committed to delivering our programs and services in a culturally competent manner, reflecting the communities we serve. Our team is passionate about building allyship and a culture of belonging that empowers all team members to succeed. We offer a range of cultural and community resource groups for employees, including the Ability Network, Asian American & Pacific Islander Resource Group, Latino Resource Group, and Red Cross PRIDE, among others.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including a starting rate of $15.50-16.50 per hour (possibly more for areas with a higher cost of living). We also offer a range of perks and benefits, including medical, dental, and vision plans, health spending accounts, flexible spending accounts, PTO, holidays, 401K with 6% match, paid family leave, employee assistance, disability and insurance, and service awards and recognition.

Conclusion

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for the 3rd Shift Customer Service Specialist – Order Management and Logistics Expert role at arenaflex. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are committed to delivering exceptional service and support to our customers. You will also have access to a range of training and development opportunities, a competitive compensation package, and a collaborative and inclusive work environment. Apply now to join our team and make a difference in the lives of millions of people every year.