Customer Care Act Phone (CCP)

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As an Account Consultancy Phone CCP. You will be responsible for providing consultation and issue resolution to our US Account Development and Sales partners. You will act as the first point of contact for our GCS field partners to perform maintenance, consult to the various systems and tools the field utilize (One.force, @work/reporting, CRO) as well as perform case setup for escalated issues that are forwarded to our ACT Research/Escalation Team. These Customer Care Professionals will interact with all levels of leadership in the Account Development organization, utilizing their strong Customer First skills during every interaction. Responsibilities • providing consultation and issue resolution to our US Account Development and Sales partners • act as the first point of contact for our GCS field partners to perform maintenance • consult to the various systems and tools the field utilize (One.force, @work/reporting, CRO) • perform case setup for escalated issues that are forwarded to our ACT Research/Escalation Team • interact with all levels of leadership in the Account Development organization, utilizing their strong Customer First skills during every interaction. Requirements • Prior corporate servicing experience. • Strong team player. • Excellent and concise verbal communication skills. • Proven ability to work well with a team servicing environment. • Detail oriented, strong problem solving skills and ability to follow-up. • Working knowledge of various corporate card products. Nice-to-haves • Extensive knowledge of at work and reporting. Benefits • Competitive base salaries • Bonus incentives • 6%25 Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities Apply tot his job Apply To this Job