[Remote] Principal Consultant - Carrier Management (Remote)

Note: The job is a remote job and is open to candidates in USA. Manhattan Associates is a company that connects two billion people to 20 billion consumer choices through their supply chain commerce technology. They are seeking a Principal Consultant to build decision-support software solutions for the US truckload transportation industry, focusing on customer support, quality assurance, product design, training, and project coordination. Responsibilities • Customer Support: Help customers solve problems, use our solutions effectively, and get timely answers • Quality Assurance: Test new features, document issues, and collaborate with development to improve reliability • Product Design & Process Improvement: Gather insights, contribute ideas, and help refine both our solutions and our internal processes to continually improve how we operate and deliver value • Training & Deployment: Lead customer implementations, train end users, and support go-lives to ensure new customers are fully equipped to use our solutions • Project Coordination: Manage schedules, planning, and communication among internal and external stakeholders • Customer Engagement: Build and maintain relationships with customer operations and management, and with third-party partners • Research & Analysis: Develop a deep understanding of our solutions, industry trends, and customer practices to guide product and business decisions Skills • Four-year bachelor's or foreign equivalent degree in computer science, engineering, business or a related field • 5 years of experience in a related technical field • 4 years of experience working in a client or customer-facing role within a supply chain or software organization • Up to 50% travel required • Are experienced in 1) TL transportation or a closely related field and 2) developing, implementing, and/or supporting software applications • Are highly motivated, well organized, resourceful, and adaptable, with the ability to work independently and manage multiple priorities • Possess strong written and verbal communication skills and are comfortable collaborating with diverse partners • Are detail-oriented, fundamentally curious, and eager to learn quickly Benefits • A collaborative team environment where ideas and contributions make a meaningful impact. • Variety – every day brings new challenges and opportunities to grow. • Exposure to the full software lifecycle and real-world customer impact. • Flexibility, independence, and trust – our team is highly interdependent and deeply committed to shared success. • Growth opportunities within a team that values initiative, curiosity, and collaboration. Company Overview • Manhattan Associates is a producer of supply chain omni-channel products. It was founded in 1990, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is http://www.manh.com. Company H1B Sponsorship • Manhattan Associates has a track record of offering H1B sponsorships, with 94 in 2025, 92 in 2024, 118 in 2023, 133 in 2022, 140 in 2021, 104 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job