Salesforce Administrator

Salary: Integrity360 is a leading independent cybersecurity and PCI specialistoperatingacross EMEA and North America, with offices spanning the UK and Ireland, Bulgaria, Italy, Sweden, Spain, Germany, Switzerland, France, Lithuania, Ukraine, Africa, the Caribbean, and Canada. The companyoperatesSecurity Operations Centres (SOCs) in Dublin, Madrid, Sofia, Stockholm, Naples, and Cape Town, delivering continuous monitoring and response across multiple time zones. With over700 employees, including more than 500 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services covering the entire cyber risk lifecycle, from identification and prevention through to detection, response, and recovery. Working either independently or alongside in-house teams, Integrity360 strengthens the security posture of mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities. Founded in 2005, Integrity360 received significant strategic investment from London-based private equity firm August Equity in June 2021. Led by IT and cybersecurity industry veteran Ian Brown, who serves as CEO andChairman, this partnership has accelerated the groups expansion across the UK, the Nordics, continental Europe, Africa, and North America as part of a long-term growth strategy. Role Context You willjoinIntegrity360sMIS team and willbe reporting to theBusiness Systems Team Lead. The role willbe responsiblefor: • Day-to-day case management and system break fix • Supportingsystem usersin adoption and maximizing benefits ofthe system • Development works for multiple ongoing upgrade projects(Scrum) • Systems migrations and integrations (due to company acquisitions (M&A)) • Management and maintenance of the Integrity360s core tools: • SalesforceCRM • Salesforce CPQ • Account Engagement (Pardot) • Certinia(Financial Force)Professional Service Management(PSA) • Certinia(Financial Force)Accounting(FFA) • Wrike(Project Management) • The role will be the subject matter expert for reporting on allcoretools What you willbe responsible for • Case Management • Quickly resolve users system issues • Answer users system queries • Document case resolution details for future case diagnosis • Perform technical investigations around recurring issues • User Management • Setup ofnew users/ deactivation of leavers • Profile and system permissions config • Data sharing and role management • System Upgrades / Implementations • Support the project lifecycle for ongoing projects including: • Requirements elicitation and validation • Solution design and build • Implementation,testingand deployment of configuration updates • Project communications and stakeholder management • Management Support • Interacting with stakeholders and departmental management to regularly assessprocess efficienciesand deliverables,and toidentifyand implement improvementsidentified Whatexperience will yourequire? • Deep experiencewithSalesforce (declarative)(required) • Exposure to coding (desired) • FinancialForceERP (or othercloud-basedERPsystems) (desired) • CPQ(desired) • Account Engagement (desired) • Experience with reporting & presentationskills • Excellent interpersonal and communication skills,both verbal and written • Experience with collating and analyzing data,and extractinginsightsfrom data Qualifications • Salesforce Admin certification (required) • Further SFDC certs(desired) • Certinia(Financialforce), CPQ,AccountEngagement(Pardot)certification (desired) • Educated todegreelevel desirable in Finance, Business,ITorarelated field(desired) #LI-EP1 Apply tot his job Apply To this Job