Experienced HR Shared Services Representative – Remote Customer Support and HR Operations Specialist for arenaflex

Introduction to arenaflex and the Industry

arenaflex is the world's leading streaming entertainment provider, offering a vast array of TV series, documentaries, feature films, and mobile games to over 236 million paid memberships in more than 234 countries. As a pioneer in the entertainment industry, arenaflex has revolutionized the way people consume media, providing an unparalleled viewing experience that is tailored to individual preferences. With a strong commitment to innovation and customer satisfaction, arenaflex has become a household name, synonymous with quality entertainment and exceptional service.

Job Overview

We are seeking an experienced and highly skilled HR Shared Services Representative to join our team at arenaflex. As a key member of our HR Shared Services team, you will serve as the primary point of contact for all HR inquiries, providing timely and effective support to our employees and stakeholders. Your expertise in HR operations, customer service, and data analysis will enable you to make a significant impact on our organization, driving process improvements and ensuring seamless delivery of HR services.

Key Responsibilities

• Ensure the accuracy of employee data through the management of employee forms and processes, utilizing your attention to detail and analytical skills to identify and resolve discrepancies.
• Collaborate with our local and global talent teams to develop and implement solutions to employee issues, leveraging your excellent stakeholder management skills to build strong relationships and drive results.
• Support the development and implementation of HR initiatives and programs that impact all employees, ensuring a smooth and efficient experience for our workforce.
• Research and recommend new tools and technologies that can simplify, optimize, and automate work across our Talent organization, staying up-to-date with industry trends and best practices.
• Create, write, and maintain our HR knowledge base for employees, ensuring that information is accurate, accessible, and user-friendly.
• Assist with the analysis, intake, and operationalization of new employee services, from pre-hire to offboarding, utilizing your project management skills to ensure timely and effective delivery.
• Perform system and testing audits as requested, analyzing and documenting results and discrepancies to ensure data accuracy, integrity, and functionality.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Demonstrated expertise with the Workday HCM tool, including Mass Uploads (EIB) and data analysis.
• Proven project management, communication, and customer service skills, with the ability to work independently and proactively.
• Strong analytical skills, including intermediate to advanced proficiency in sheets/excel, with the ability to troubleshoot and resolve complex problems.
• A strong interest in HR and a passion for delivering results in a fast-paced, high-growth environment.
• A degree in HR, Business, IT, or a related field is preferred, although not required.
• Experience in Workday Data Analyst, HR area, or as a HR Generalist is a plus, as is experience with Zendesk ticketing system.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience working in a remote or virtual environment, with the ability to self-motivate and manage your time effectively.
• Knowledge of HR best practices and regulations, including data privacy and security.
• Experience with HR systems and tools, including HRIS, recruitment software, and performance management systems.
• Strong business acumen and understanding of the entertainment industry, with the ability to think strategically and make informed decisions.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional growth. As an HR Shared Services Representative, you will have access to a range of training and development programs, including:

• Comprehensive onboarding and training program to ensure your success in the role.
• Ongoing professional development opportunities, including workshops, webinars, and conferences.
• Access to a range of online courses and training programs to enhance your skills and knowledge.
• Opportunities for career advancement and promotion within the organization.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment, which is built on a foundation of respect, empathy, and open communication. Our company culture is characterized by:

• A collaborative and supportive team environment, where everyone is encouraged to contribute and share their ideas.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees.
• A culture of innovation and experimentation, where we encourage our employees to think outside the box and try new things.
• A strong focus on employee well-being and work-life balance, with a range of programs and initiatives to support our employees' physical and mental health.

Compensation, Perks, and Benefits

As an HR Shared Services Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure, with opportunities for growth and advancement.
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a range of other benefits and perks.
• Flexible working arrangements, including remote work options and flexible hours.
• Access to a range of employee discounts and perks, including free streaming services and discounts on arenaflex merchandise.

Conclusion

If you are a motivated and experienced HR professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As an HR Shared Services Representative, you will play a critical role in supporting our employees and driving business results, while also having the opportunity to grow and develop your skills and career. Don't miss out on this chance to join a dynamic and innovative company that is shaping the future of entertainment – apply today!