Experienced Customer Service Representative for Small Business Lending – Remote Opportunity with arenaflex

Welcome to arenaflex

arenaflex is a leading financial technology company that provides online financial services, serving non-prime consumers and businesses alike. We are committed to creating accessible credit for millions through our AI and machine learning-powered platform. As a values-driven organization, we prioritize listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best talent. Our mission is to make arenaflex an awesome place to work, where our employees can thrive in an environment of inclusion and culture.

About the Role

We are seeking an experienced Customer Service Representative to join our team, specializing in small business lending. As a Customer Service Representative, you will become an expert in our two unique small business lending brands, each with its own offerings and customer requirements. After completing our comprehensive 4-week training program, you will be primarily responsible for providing superior customer service and a positive experience to our customers. This is a remote opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance.

Key Responsibilities

• Respond to incoming customer calls, addressing their questions and providing exceptional service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Requirements

To be successful in this role, you should have:

• Experience in a call center setting is preferred, with a strong background in customer service
• Proficient in phone communication and verbal skills, with a keen ability to actively listen and empathize with customers
• Familiarity with CRM systems and their practices, with the ability to learn and adapt to new technologies
• A customer-centric approach with adaptability to various personality types and situations
• Strong multitasking abilities, adept at setting priorities and managing time effectively in a fast-paced environment

Essential Qualifications

In addition to the above requirements, you should:

• Be eligible to work in the United States, as we are not able to sponsor visas or take over sponsorship at this time
• Have a strong passion for delivering exceptional customer service and making a positive impact on our customers' lives
• Be able to work in a remote setting, with minimal supervision, and maintain a high level of productivity and motivation

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in the financial services industry, with a strong understanding of small business lending and credit products
• Knowledge of CRM systems, such as Salesforce or similar platforms
• Experience working in a remote or virtual team environment, with strong communication and collaboration skills

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility
• Strong attention to detail, with a focus on accuracy and quality in all aspects of work

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to help you succeed in your role and advance in your career
• Ongoing coaching and feedback, to help you improve your skills and performance
• Opportunities for advancement, with a clear path for career growth and professional development
• A culture of continuous learning, with access to industry-leading training and development programs

Work Environment and Company Culture

At arenaflex, we pride ourselves on our inclusive and dynamic company culture. As a remote employee, you will be part of a virtual team that values collaboration, communication, and mutual respect. Our company culture is built on the following principles:

• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all employees
• A culture of transparency and open communication, with regular updates and feedback from leadership
• A focus on employee well-being, with access to mental health resources, wellness programs, and employee recognition and rewards
• A commitment to giving back, with charitable matching and paid volunteer days

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you will be eligible for:

• A competitive hourly rate of $17.50, with opportunities for bonus and overtime pay
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
• A range of perks and benefits, including hybrid work arrangements, summer hours, and paid parental leave
• Access to employee recognition and rewards programs, with opportunities for professional development and career growth

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and making a positive impact, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic and inclusive team, with access to comprehensive training, career growth opportunities, and a range of perks and benefits. Don't miss out on this chance to join a leading financial technology company and take your career to the next level. Apply now to become a part of the arenaflex team!