[Remote] Senior Manager, Consumer Experience S&O

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies and enhancing customer engagement through innovative solutions. The Senior Manager of Consumer Experience Strategy & Operations will define and execute in-app experiences, manage a team, and collaborate cross-functionally to improve customer interactions within the DoorDash marketplace. Responsibilities • Build. You’ll have your fingerprints all over our consumer app - you’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details • Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers • Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans • Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data • Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, and operations Skills • You have 8+ years of experience. You've succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, startups or a related experience) • You are a leader. You have 2+ years of experience managing teams • You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist 'this is how it's always been done' thinking • You're customer focused. You are able to identify consumer pain points, lead with the consumer front of mind and build go to market strategy to enhance our consumer experience • You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team. No job is beneath you • You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel • You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments Benefits • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave in compliance with applicable laws • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program Company Overview • DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com. Company H1B Sponsorship • DoorDash has a track record of offering H1B sponsorships, with 530 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job