Experienced Operations Support Associate – Remote Medical Data Entry and Healthcare Operations Expert

Introduction to arenaflex

arenaflex is on a mission to revolutionize the healthcare landscape by connecting underserved communities with high-quality care. We achieve this through a community-led model, building local partnerships with shelters, food pantries, and other community-based organizations to turn them into sites of care. Our proprietary data-driven technology platform enables care coordination, while our wraparound clinical services and up-skilling of Community Health Workers ensure comprehensive support. By providing healthcare to hard-to-reach, high-need individuals and sharing healthcare dollars with community groups, we expand social support programs and improve the wellbeing of those we serve.

Our Values

At arenaflex, we are guided by a set of core values that shape our culture and approach to healthcare. These values include:

• Lead with integrity: We keep our commitments, take responsibility for our actions, and choose authenticity over perfection.
• Embrace challenges: We step forward into discomfort, help each other learn, and provide feedback with candor and kindness.
• Break through walls: We go the extra mile for our patients, partners, and each other, and we challenge the status quo to drive consistent improvement.
• Act beyond yourself: We build each other up, respect boundaries, and seek to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients, ensuring that we are relentless in our pursuit of our mission and taking care of ourselves to care for others.

About the Opportunity

arenaflex is seeking a highly motivated and experienced Operations Support Associate to join our team. As a critical member of our Care Operations team, you will play a key role in ensuring that our patients receive the best possible care. This is a 100% remote position, requiring candidates to be based in the United States and work PST hours. If you are a passionate and creative problem-solver with a passion for healthcare operations, we encourage you to apply.

Key Responsibilities

As an Operations Support Associate at arenaflex, your key responsibilities will include:

• Owning key Ops Support initiatives: You will be responsible for driving process efficiency and improvement, ensuring that our Care Operations team is set up for success.
• Proactively monitoring and reporting on key operational support processes and metrics: You will troubleshoot and monitor project progress, identifying areas for improvement and proposing solutions.
• Supporting a team of documentation analysts: You will provide backend support, troubleshooting, and monitoring project progress as needed.
• Completing and monitoring ECM and CHW program authorizations and annual reauthorizations: You will ensure enrollment and continuation of care, working with partnered health plans to understand program denials and flag enrollment issues.
• Providing backend support for transitions of care and referrals: You will ensure closed-loop follow-up from the care team, providing clear and timely communication to our care team regarding enrollment changes or status updates.
• Supporting Care Operations leaders in owning and optimizing key standard processes: You will become efficient in your role and propose ways to improve, driving consistent improvement and challenging the status quo.

Essential Qualifications

To be successful in this role, you will need:

• 1+ years of backend operations experience in a fast-paced healthcare environment: You will have provided administrative and operational support, with a proven track record of exceeding performance indicators.
• Confidence to own your role and propose solutions: You will be reliable and comfortable in an ever-changing environment, with a results-driven attitude and a passion for improving the wellbeing of underserved communities.
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously: You will be proficient in GoogleSuite applications, Slack, and Looker (or other comparable data tools), with the ability to troubleshoot software and hardware issues as they arise.
• A quiet, HIPAA compliant, and internet-connected space: You will be dedicated to supporting and improving the care for many underserved populations, with a strong commitment to our mission and values.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a remote environment: You will be self-motivated and disciplined, with excellent time management and organizational skills.
• Knowledge of healthcare operations and medical data entry: You will have a strong understanding of healthcare systems and processes, with experience in medical data entry and a passion for improving healthcare outcomes.
• Experience with care coordination and patient engagement: You will have a strong commitment to patient-centered care, with experience in care coordination and patient engagement.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As an Operations Support Associate, you will have access to:

• Rapid career progression opportunities: You will have the opportunity to take on new challenges and responsibilities, with plenty of room for personal growth and development.
• Comprehensive training and support: You will receive ongoing training and support, with opportunities to develop new skills and knowledge in healthcare operations and medical data entry.
• A collaborative and dynamic work environment: You will be part of a passionate and dedicated team, with a strong commitment to our mission and values.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive company culture. As an Operations Support Associate, you will be part of a team that:

• Values diversity and promotes inclusivity: We believe that diversity is essential to our success, and we strive to create an inclusive environment for all team members.
• Supports work-life balance: We offer flexible vacation policies and a monthly work-from-home expense stipend, recognizing the importance of self-care and work-life balance.
• Fosters open communication and collaboration: We encourage open and honest communication, with a strong focus on teamwork and collaboration.

Compensation, Perks, and Benefits

As an Operations Support Associate at arenaflex, you will receive:

• Competitive compensation: You will be paid a hourly rate of $22-$23, with opportunities for growth and development.
• Comprehensive health, vision, and dental insurance: You will have access to comprehensive health insurance, with vision and dental coverage.
• Flexible vacation policy: You will have the opportunity to take time off when you need it, with a flexible vacation policy that recognizes the importance of self-care.
• 401k and monthly work-from-home expense stipend: You will have access to a 401k plan, with a monthly stipend to support your work-from-home expenses.

Conclusion

If you are a passionate and motivated individual with a passion for healthcare operations and medical data entry, we encourage you to apply for this exciting opportunity. As an Operations Support Associate at arenaflex, you will be part of a dynamic and collaborative team, with opportunities for growth and development in a fast-paced and rewarding environment. Apply now to join our team and make a difference in the lives of underserved communities!