Experienced Seasonal Chat and Phone Technical Support and Customer Service Agent for a Dynamic and Innovative Company

Welcome to arenaflex: Where Careers Thrive and Customer Experiences Matter

Imagine being part of a team that values memorable associate experiences, believes in the power of small moments, and strives to make a big impact on customers, teams, and communities. At arenaflex, we're committed to creating positive experiences that improve the quality of life and career growth for our incredible people. With over 20 years of experience in hiring for customer support roles, we've modernized our application technology to benefit both our customers and our team members. We're now looking for a Seasonal Customer Service Representative to join our dynamic team and be part of our mission to deliver exceptional support experiences.

Job Overview

In this role, you will have the opportunity to provide basic technical support via phone or chat, interact with a variety of customers, and deliver a memorable and delightful experience. You'll be part of a team that values flexibility, with the opportunity to work from home, enjoy a full-time schedule, and have the potential to become a permanent member of our team. Our chat-trained roles are designed to provide a mix of phone and chat support, ensuring that you'll have a varied and engaging experience.

Key Responsibilities

• Provide basic technical support via phone or chat to our customers, ensuring a positive and resolution-focused experience
• Deliver an exceptional support experience that meets our high standards of quality and customer satisfaction
• Interact and communicate effectively with a variety of customers, understanding their needs and providing personalized solutions
• Provide a memorable and delightful experience that exceeds customer expectations and builds loyalty
• Be flexible and adaptable to the needs of the business, with a willingness to learn and grow in your role

What We Offer

At arenaflex, we're committed to providing our team members with a comprehensive range of benefits, including:

• Working from home, with computer equipment provided to ensure you have the tools you need to succeed
• A full-time schedule, with flexibility and opportunities for growth and development
• A competitive hourly rate of $14, with incentive opportunities to recognize and reward your performance
• Hands-on, 100% paid training to ensure you have the skills and knowledge you need to excel in your role
• Internal mobility opportunities, with 84% of our managers promoted from within the company
• Employee discounts, referral bonuses, and our EverBetter wellness program to support your physical and mental well-being

Qualifications and Requirements

To be successful in this role, you'll need:

• A high school diploma or GED equivalent, with a strong foundation in customer service and technical support
• Flexibility and adaptability, with a willingness to learn and grow in your role
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members
• A reliable hardwired internet connection, with a minimum speed of 5.0 Mbps down and 5.0 Mbps up
• A working phone line, with a noise/distraction-free home office environment and a desk and ergonomic chair
• To be at least 18 years of age and reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with a team of over 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees savor the small moments and celebrate the big wins with our clients and with each other. We combine innovative thinking and digital solutions with the expertise and empathy of our employees to create connection and value conversation.

Career Growth and Development

At arenaflex, we're committed to helping our team members grow and develop in their careers. With opportunities for internal mobility, training, and development, you'll have the chance to build your skills and expertise and take your career to the next level. Our EverBetter wellness program is designed to support your physical and mental well-being, and our employee discounts and referral bonuses recognize and reward your contributions to the team.

Work Environment and Company Culture

Our company culture is built on the values of flexibility, adaptability, and a commitment to delivering exceptional customer experiences. We believe in creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Our team members are passionate about what they do, and we're looking for like-minded individuals who share our values and are committed to making a difference.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a hourly rate of $14 and incentive opportunities to recognize and reward your performance. Our benefits package includes hands-on, 100% paid training, internal mobility opportunities, employee discounts, referral bonuses, and our EverBetter wellness program. We're committed to providing our team members with a comprehensive range of benefits that support their physical and mental well-being, as well as their career growth and development.

Conclusion

If you're looking for a dynamic and innovative company that values customer experiences and career growth, we encourage you to apply for this exciting opportunity. As a Seasonal Customer Service Representative at arenaflex, you'll have the chance to make a real difference in the lives of our customers, while building your skills and expertise and taking your career to the next level. Don't miss out on this opportunity to join our team and be part of our mission to deliver exceptional customer experiences. Apply now and take the first step towards a rewarding and challenging career with arenaflex.