Experienced Dynamics CRM Customer Engineer – Enterprise Level Support, Administration, and Migration Expertise for arenaflex

Introduction to arenaflex

arenaflex is a pioneering tech company that combines human-centered design, powerful data, and cutting-edge technology to accelerate customer experience (CX) transformation at scale. As a trusted partner to iconic brands and emerging success stories across 70 countries, we create game-changing solutions that help businesses grow and thrive in a rapidly evolving world. Our mission is to challenge conventions, deliver unimagined outcomes, and craft experiences that exceed expectations. If you're a talented and ambitious professional looking to make a real impact, we invite you to join our dynamic team and experience the power of a game-changing career.

About the Role

We're seeking an exceptional Dynamics CRM Customer Engineer to join our professional services team, where you'll play a key role in delivering strategic consulting, design, advisory services, market research, and contact center analytics to our clients. As a trusted advisor to enterprise-level customers and their partners, you'll design, develop, deploy, and optimize Dynamics CRM implementations, migrating and modernizing them to Dynamics 365 Customer Engagement Online (D365 CE). Your expertise in performance tuning, customization, troubleshooting, and code review will be essential in driving success for our clients.

Key Responsibilities

• Establish yourself as a trusted advisor to key stakeholders at assigned customers, developing and executing service delivery plans that leverage repeatable services to educate customers and ensure best practice execution and success.
• Collaborate with team members to contribute to their success in supporting their customers, while leveraging their expertise to support your own customers.
• Deliver technical training and assist in enhancing the quality of training materials by providing feedback on needed improvements to existing training and new training content to be developed.
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers.

Essential Qualifications

• General fluency in English, with effective communication skills to identify, engage, and interact with key stakeholders.
• Proficiency in delivering technical training and experience in consulting and customer-facing roles.
• Excellent problem-solving and troubleshooting skills, with the ability to work collaboratively in a team environment.
• Deep technical acumen combined with a curiosity to continue learning, and excitement for modern engineering tools and practices.
• Dynamics CRM Enterprise-level support and administration experience, including CRM infrastructure installation and configuration, CRM deployment configuration, CRM customization and configuration, CRM integration, and CRM performance and tuning optimization.
• Dynamics CRM Cloud Migration knowledge, including experience with CRM 2015+ build versions and upgrade experience.
• Architectural experience for Dynamics CRM on-premises and a strong understanding of business application performance tuning, including SQL, IIS, Networking, and client-side troubleshooting.
• Environment health assessment experience and data recovery planning expertise.
• Up-to-date product knowledge in Dynamics 365 for Sales and familiarity with other modules, including Dynamics 365 Customer Service, Dynamics 365 Field Service, and Dynamics 365 Customer Insights.
• Administration, customization, and integration experience, as well as application lifecycle management experience.

Desired Qualifications

• Fluency in French and/or Spanish.
• Experience authoring technical training for Dynamics 365 Customer Engagement Online and Power Platform.
• Power Platform governance and center of excellence experience.
• Advanced Microsoft certifications.
• Experience with Dynamics 365 Customer Insights and data experience with Dynamics 365 Project Operations.

Career Growth and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Dynamics CRM Customer Engineer, you'll have access to ongoing training and development opportunities, including mentorship programs, workshops, and conferences. You'll also be part of a global community of experts, where you can share knowledge, best practices, and innovative ideas. Our goal is to help you achieve your career aspirations and make a meaningful impact in the industry.

Work Environment and Company Culture

arenaflex is a remote-first company, offering a flexible and dynamic work environment that allows you to work from anywhere. Our culture is built on a foundation of trust, collaboration, and innovation, where everyone is encouraged to contribute, learn, and grow. We celebrate diversity, equity, and inclusion, and are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Compensation, Perks, and Benefits

We offer a competitive salary range of $91,457 - $137,186, plus incentives that align with individual and company performance. Our benefits package includes medical, dental, and vision insurance, comprehensive employee assistance programs, 401(k) retirement plans, paid time off, and holidays. We also provide opportunities for professional development, education assistance, and recognition programs to reward outstanding performance.

Conclusion

If you're a motivated and talented Dynamics CRM Customer Engineer looking for a new challenge, we invite you to join our team at arenaflex. With your expertise and our innovative approach, we can create game-changing solutions that transform the customer experience and drive business success. Apply now to take the first step in an exciting and rewarding career journey.