**Experienced Insurance Customer Service Representative – Property & Casualty Insurance**

**Join arenaflex, a leading provider of financial services to the military community and their families, in a rewarding career that combines customer service, sales, and retention activities for multiple arenaflex Property & Casualty personal line products.** At arenaflex, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members. **Why arenaflex?** arenaflex is a place where you can grow, learn, and make a meaningful impact. Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance to help you support our membership independently. We have new training classes starting every month, providing you with a flexible start date. **Our In-Office Development Program** Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week, enjoying a better work-life balance. These roles include a shift differential of 15% for hours worked after 6:00pm EST and any hours worked on Saturday or Sunday. **Licensing Training Program** As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. This investment in your career demonstrates our commitment to your growth and success. **Key Responsibilities:** * Work within defined guidelines to provide customer service, sales, and retention activities for multiple arenaflex Property & Casualty personal line products. * Assist members with new and existing arenaflex policies to deepen their relationship with the company. * Interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. * Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. * Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services. * Maintain respective trailing documents for all states. **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred. * 1-2 years of customer service experience in a contact center environment. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and navigate multiple systems and programs. * Basic knowledge of insurance products and services. **Preferred Qualifications:** * Military veterans and spouses are highly encouraged to apply. * Property and casualty insurance license or equivalent experience. * Experience working in a sales or retention environment. * Strong analytical and problem-solving skills. **Skills and Competencies:** * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and navigate multiple systems and programs. * Basic knowledge of insurance products and services. * Analytical and problem-solving skills. * Ability to work independently and as part of a team. **Career Growth Opportunities and Learning Benefits:** * Comprehensive, fully paid six-month training program. * Opportunities for career advancement and professional growth. * Access to ongoing training and development programs. * Competitive compensation and benefits package. **Work Environment and Company Culture:** * arenaflex is a dynamic and inclusive work environment that values diversity and promotes a culture of teamwork and collaboration. * Our offices are located in Tampa, Florida, with a focus on providing a comfortable and productive work environment. * arenaflex is committed to providing a safe and healthy work environment for all employees. **Compensation, Perks, and Benefits:** * Competitive salary and benefits package. * Opportunities for career advancement and professional growth. * Access to ongoing training and development programs. * Comprehensive health insurance and retirement plan. * Paid time off and holidays. **Conclusion:** If you're a motivated and customer-focused individual looking for a rewarding career in insurance customer service, we encourage you to apply. Join arenaflex and become part of a team that is dedicated to empowering our members to achieve financial security. Apply now and take the first step towards a fulfilling career with arenaflex. Apply Job! Apply for this job