Senior Content Strategist – Security Content Ecosystem (Remote)

Senior Content Strategist Security Content Ecosystem (Remote) We are seeking a Senior Content Strategist for a global B2B high-tech company. In this role, you will orchestrate the STAR Team's entire security content ecosystem, optimize it for AI use, and ensure that messaging remains consistent across all security assets. This role focuses on how content connects-for example, ensuring a white paper update cascades appropriately into training materials and customer-facing delivery channels-while minimizing maintenance overhead and maximizing effectiveness. This is a 10-month contract (extensions possible), 40-hour per week remote role in the US. This is a W2 role as a Stage 4 Solutions employee, with health benefits and 401K offered. Responsibilities: Support the Security Training and Resources team in their mission to provide quality, strategically relevant security content to equip ServiceNow's partners, employees, and customers. AI Ecosystem & Knowledge Architecture • Design, implement, and maintain the knowledge ecosystem optimized for AI usage, including minimizing duplication and ensuring consistent messaging, taxonomy, and tagging strategies. • Ensure ecosystem efficiency and consistency so content can be reliably managed without requiring a subject matter expert to review every change to every asset. Content Flow & Consistency • Design and maintain systems for how content updates cascade across formats (white papers, training, Q&A, videos, customer-facing delivery channels). • Map dependencies between content types so the team understands downstream impacts before making changes. • Ensure messaging consistency across 50+ security assets and ~600 Q&A pairs, resolve conflicts, and proactively identify areas of opportunity. • Serve as the single point of accountability for strategic consistency and AI optimization across the entire STAR Team security content portfolio. • Identify redundancies, consolidation opportunities, and content that can be retired to reduce maintenance burden. • Design systems that minimize rework when source information changes. Analytics & Effectiveness • Develop metrics to measure content effectiveness and business impact. • Produce regular reporting on content health across the security portfolio. • Use data to recommend where the team should invest or divest content resources. • Identify content gaps and metrics anomalies; recommend solutions. SME Enablement • Build and maintain AI toolkits, prompt libraries, templates, and quality standards that enable subject matter experts to self-serve effectively while maintaining quality. • Create an enablement infrastructure that lets SMEs produce appropriate quality content quickly with clear escalation paths. • Own, maintain, improve, and document SME enablement processes. Partnership & Delivery Channels • Work closely with Technical Writers, Instructional Designers, Knowledge Managers, and Editors to implement strategic recommendations. • Provide prioritization guidance, connect cross-functional dots, and ensure individual content decisions align with ecosystem-level strategy. • Oversee user-facing content delivery channels to ensure they are current, navigable, and effective. • Make recommendations for improvements to content discoverability and presentation. Requirements: • 7+ years in content strategy, content operations, knowledge management, or a similar role demonstrating ecosystem-level thinking. • Demonstrated experience using AI tools in content workflows and in building enablement resources. • Experience with analytics and business intelligence tools; ability to design metrics frameworks that translate data into actionable recommendations and prove value. • Proven ability to influence without authority and achieve results by working through content creators, subject matter experts, and stakeholders rather than by direct execution. • Proficient in Microsoft Office suite: Word, Excel, Outlook, PowerPoint, SharePoint, Teams. Preferred Qualifications • Bachelor's degree in communications, information science, business, journalism, or a related field (or equivalent work experience considered). • Industry experience relevant to cloud security, compliance, or other technical fields. • Experience managing content and knowledge delivery platforms. Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply for the Senior Content Strategist Security Content Ecosystem role). Please feel free to forward this job post to others you think may be interested. Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics. Compensation: $85/hr. - $89.97/hr. #LI-SW1 Apply tot his job Apply To this Job