Experienced Customer Success Associate Internship - SkillBridge Program for Transitioning Military Personnel - Exceptional Customer Experience and Business Growth

Welcome to arenaflex

At arenaflex, we create innovative software solutions that enable the world's best brands to deliver exceptional frontline experiences, build high-performing teams, and design products people love. As a pioneer in the Experience Management category, we serve over 18,000 clients globally, and our mission is to bring humanity, connection, and empathy back to business. With a strong presence across the globe, we're a community of over 6,000 individuals who are passionate about making a difference.

About the Role

We're excited to offer a unique opportunity for transitioning military personnel to join our team as a Customer Success Associate Intern through the SkillBridge program. As a Customer Success Associate, you'll play a pivotal role in ensuring our customers achieve extraordinary business results. You'll work closely with our customer-facing account teams to deliver incredible customer and business impact, supporting them to optimize the entire renewal journey. Your mission will be to maintain a high utilization score, achieve healthy billings attainment, and drive strong customer satisfaction.

Key Responsibilities

• Partner with our customer-facing account teams to deliver exceptional customer and business impact
• Surface and present actionable insights to support Book of Business management and planning
• Engage with internal stakeholders and systems to ensure timely renewals, account health data capture, and compliance with customer security requirements
• Assist with customer-facing events, such as webinars, user groups, product demos, and XM Days
• Research and summarize key materials to answer client questions, manage client escalations, and track feature requests
• Own preparation for and participate in client meetings, gathering inputs, compiling data, building presentation decks, and organizing agendas

How You'll Find Success

You'll know you're doing a great job in this role when you:

• Maintain a high utilization score, healthy billings attainment, and strong customer satisfaction
• Provide critical, value-added deliverables to our XM Success team and customers
• Help retain and expand client subscriptions, driving the renewal process forward
• Drive process improvements, becoming a subject matter expert in a key process and working to improve it

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree or completion of a Bachelor's degree by your military exit date
• Strong prioritization skills with the ability to be proactive
• Collaboration skills and a desire to improve processes and work through ambiguity
• Interest in the technology industry and experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field (beneficial but not required)

Preferred Qualifications

While not essential, the following skills and experiences are highly desirable:

• Experience working in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Career Growth and Development

At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Success Associate, you'll have the opportunity to:

• Develop problem-solving skills, learning to actively listen, analyze data, and develop tailored solutions to address business and customer challenges
• Build cross-functional collaboration skills, working closely with other departments and gaining a holistic understanding of the business
• Develop a bias for action, prioritizing the needs of your stakeholders and taking prompt, proactive steps to drive success and satisfaction

Our Culture and Benefits

At arenaflex, we're proud of our culture and the benefits we offer our employees. You can expect:

• A dynamic, fast-paced work environment with a strong focus on collaboration and teamwork
• Opportunities for professional growth and development, including training and mentorship programs
• A comprehensive benefits package, including work-life integration, wellness reimbursement, and paid time off
• A hybrid work model that combines in-person collaboration with flexible remote work options

What We Offer

In addition to a competitive salary and benefits package, we offer:

• Work-life integration, with frequent office events, team outings, and happy hours
• Arenaflex Experience Program, with $1800 annually for an experience of your choice (eligible after one year)
• Wellness Reimbursement Program, with $1200 annually ($300/quarter) for wellness-related activities
• 30 paid days off, including 15 PTO days, 5 Personal Days, and 10 Holiday Closures (additional PTO with tenure)

Diversity, Equity, and Inclusion

Arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified individuals of all backgrounds and perspectives.

How to Apply

If you're a motivated and talented individual looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you!

Conclusion

Join arenaflex as a Customer Success Associate Intern and be part of a dynamic team that's shaping the future of Experience Management. With a strong focus on customer success, collaboration, and innovation, we're the perfect place for you to grow your skills, build your career, and make a real impact. Apply now and take the first step towards an exciting and rewarding career with arenaflex!