Experienced Payroll Data Entry and Support Specialist – Customer Service and Payroll Processing Expertise

Welcome to arenaflex

arenaflex is a leading provider of payroll services, dedicated to delivering exceptional support to its clients across the country. As a key player in the payroll industry, we are committed to fostering a culture of excellence, innovation, and customer satisfaction. Our Atlanta branch is currently seeking a highly skilled and motivated Payroll Data Entry and Support Specialist to join our New Accounts Setup Department. If you have a passion for delivering top-notch customer service, are detail-oriented, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Overview

In this critical role, you will be responsible for providing exceptional customer support through phone and email, entering payroll data with precision, and processing payroll for our valued clients. As a Payroll Data Entry and Support Specialist, you will be the primary point of contact for our clients, ensuring that their payroll needs are met with accuracy, efficiency, and a smile. Your expertise in data entry, customer service, and problem-solving will be essential in driving success in this position.

Key Responsibilities

• Data entry and import of data into our payroll system, ensuring accuracy and attention to detail
• Reviewing data for completeness and accuracy, identifying potential issues and reporting them to customers in a timely manner
• Calculating and processing payroll-related changes, including deductions, benefits, and other adjustments
• Researching and escalating issues to our support team to resolve customer or system problems, providing timely and effective solutions
• Verifying payroll output against reports, ensuring that our clients receive accurate and reliable payroll information
• Providing exceptional customer service while handling inbound calls, responding to customer inquiries, and resolving issues in a professional and courteous manner
• Providing excellent customer service via email support, responding to customer emails in a timely and effective manner

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

• Call center experience is a plus, with a strong background in customer service and data entry
• Strong data entry and phone-based support skills, with the ability to work in a fast-paced environment
• Bilingual (English and Spanish) is a plus, with the ability to communicate effectively with diverse clients and colleagues
• Excellent communication and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Experience using Microsoft Applications (Word, PowerPoint, Excel), with the ability to learn our payroll system and other software applications

Nice-to-Haves

While not required, the following skills and qualifications are highly desirable:

• Previous experience in payroll processing or a related field
• Knowledge of payroll laws and regulations, including tax compliance and reporting requirements
• Experience working in a team environment, with a strong focus on collaboration and customer satisfaction

Benefits and Perks

At arenaflex, we are committed to providing our employees with a comprehensive benefits package, including:

• Signing bonus of $250 after 60 days of work, to welcome you to our team
• Flexible work-from-home opportunity after training milestones are met, to provide a better work-life balance
• Payroll Processing Bonus on top of base hourly pay, to recognize your hard work and contributions
• Annual Discretionary bonus, to reward your performance and dedication
• Ability to increase pay by passing in-house payroll tests/exams, to support your career growth and development
• Paid Time Off with roll-over, to ensure that you have time to relax and recharge
• PTO buy-back program, to provide additional flexibility and financial support
• Medical, Dental, Vision, Life, and LTD coverage, to protect your health and well-being
• 401(k) matching, to support your retirement goals and financial security
• Referral program, to recognize and reward your referrals and contributions to our team
• Vision insurance, to support your eye health and overall well-being

Career Growth and Development

At arenaflex, we are committed to supporting the career growth and development of our employees. As a Payroll Data Entry and Support Specialist, you will have access to:

• Comprehensive training and onboarding program, to ensure that you have the skills and knowledge needed to succeed in your role
• Ongoing coaching and mentoring, to support your career growth and development
• Opportunities for advancement, to recognize and reward your performance and contributions
• Professional development opportunities, to support your continued learning and growth

Work Environment and Company Culture

At arenaflex, we are proud of our dynamic and supportive work environment, which is built on the values of excellence, innovation, and customer satisfaction. As a member of our team, you can expect:

• A collaborative and team-oriented work environment, with a focus on communication and mutual respect
• A culture of excellence, with a focus on delivering exceptional customer service and support
• Opportunities for recognition and reward, to recognize and reward your contributions and achievements
• A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment

Conclusion

If you are a motivated and detail-oriented individual with a passion for customer service and payroll processing, we encourage you to apply for this exciting opportunity. As a Payroll Data Entry and Support Specialist at arenaflex, you will have the chance to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our clients. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today and discover the arenaflex difference!