Experienced Customer Experience Banker Resource - Financial Concierge and Sales Professional - arenaflex

Introduction to arenaflex

At arenaflex, we pride ourselves on being a welcoming and inclusive team environment where every day is an opportunity to empower our customers to achieve their financial goals. Our branch colleagues are valued for their ideas and opinions, which directly impact our customers, our bank, and our communities for the better. As a leader in the banking industry, we are committed to providing exceptional customer service, innovative financial solutions, and a positive work environment that fosters growth and development.

Job Overview

We are seeking a highly skilled and experienced Customer Experience Banker Resource to join our Branch Resource Team. As a full-time team member, you will engage in proactive sales and customer service activities, including teller transactions, and travel between assigned branches. Your primary responsibility will be to retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services.

Key Responsibilities

• Engage in proactive sales and customer service activities, including teller transactions
• Retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services
• Serve in a concierge role by servicing walk-in customers
• Process customer transactions accurately and efficiently and balance daily while providing exemplary customer service
• Effectively resolve customer issues
• Strong comfort level with technology and educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money
• Proficient in consumer deposit products and consumer lending
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines
• Adhere to all operational, security, risk, and regulatory related policies and procedures

Essential Qualifications

To be successful in this role, you will need:

• High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role
• Or a Bachelor's Degree
• Strong customer service and sales skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and interpersonal skills
• Strong comfort level with technology and ability to educate customers on bank technology
• Proficient in consumer deposit products and consumer lending

Preferred Qualifications

Preferred candidates will have:

• 1 year or more of customer service experience in banking, financial services, or goal-driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Skills and Competencies

To excel in this role, you will need to demonstrate:

• Sales and customer service acumen
• Relationship management and banking knowledge
• Investments, consumer lending, business banking, and business lending knowledge
• Communication and interpersonal skills
• Ability to work in a team environment and build strong internal partnerships
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Experience Banker Resource, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that fosters collaboration and teamwork
• Recognition and reward programs to acknowledge your achievements and contributions

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of:

• Can-Do Attitude: We empower our employees to take ownership and make a positive impact
• Service Heart: We are committed to providing exceptional customer service and making a difference in our communities
• Forward Thinking: We encourage innovation, creativity, and continuous learning

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan and matching program
• Paid time off and holidays
• Opportunities for professional growth and development

Conclusion

If you are a motivated and customer-focused individual who is passionate about providing exceptional service and growing customer relationships, we encourage you to apply for this exciting opportunity. As a Customer Experience Banker Resource at arenaflex, you will be part of a dynamic and supportive team that is committed to making a positive impact in our communities. Apply today and take the first step towards a rewarding and challenging career with arenaflex!