Experienced Customer Experience Banker (Float) - Dynamic Banking Professional for Consumer and Business Relationship Growth at arenaflex

Introduction to arenaflex and the Banking Industry

arenaflex is a leading financial institution dedicated to providing exceptional banking services to its customers. As a key player in the banking industry, arenaflex recognizes the importance of building strong relationships with its customers and providing them with personalized solutions to achieve their financial goals. The banking industry is constantly evolving, with advancements in technology and changing customer needs. At arenaflex, we are committed to staying ahead of the curve and providing our customers with innovative products and services that meet their unique needs.

Job Overview

We are seeking an experienced Customer Experience Banker (Float) to join our team at arenaflex. As a Customer Experience Banker, you will play a vital role in providing exceptional customer service and building strong relationships with our consumers and business customers. You will be responsible for identifying customer financial goals and needs, recommending appropriate banking products and services, and providing personalized solutions to help them achieve their objectives. This is a full-time position that requires travel to multiple branches, so you must have access to reliable transportation.

Key Responsibilities

• Engage in proactive sales and customer service activities, including teller transactions, to drive customer growth and retention
• Identify customer financial goals and needs, and recommend appropriate deposit, loan, and other banking products and services to help them achieve their objectives
• Process customer transactions accurately and efficiently, and balance daily transactions while providing exemplary customer service
• Effectively resolve customer issues and concerns in a professional and courteous manner
• Develop and maintain strong relationships with customers, and provide personalized solutions to meet their unique needs
• Stay up-to-date with the latest banking products and services, and educate customers on how to optimize their use of bank technology, including online, mobile, and ATM banking
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Adhere to all operational, security, risk, and regulatory related policies and procedures to ensure compliance and minimize risk

Essential Qualifications

To be successful in this role, you must have a High School Diploma or GED, and a minimum of 1 year of customer service or military service experience in an administration, contracting, civil affairs, or similar role. Alternatively, you can have a Bachelor's Degree. You must also have a strong comfort level with technology, including mobile services and online banking services, and be proficient in consumer deposit products.

Preferred Qualifications

• 1 year or more of customer service experience in banking, financial services, or goal-driven retail sales
• Cash handling skills and experience with banking technology, including online and mobile banking services
• 1 year of banking experience, with a strong understanding of banking products and services

Skills and Competencies

To excel in this role, you must have excellent sales, customer service, and relationship management skills, with the ability to build strong relationships with customers and provide personalized solutions to meet their unique needs. You must also have strong communication and presentation skills, with the ability to effectively communicate with customers and colleagues. Additionally, you must be proficient in banking technology, including online and mobile banking services, and have a strong understanding of banking products and services.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Customer Experience Banker, you will have the opportunity to develop your skills and knowledge in banking, and advance your career in a dynamic and growing industry. You will also have access to training and development programs, including online courses and workshops, to help you stay up-to-date with the latest banking products and services.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive work environment, where employees are valued and respected. We are committed to providing a workplace that is free from discrimination and harassment, and where employees can thrive and grow. Our company culture is built on the values of integrity, respect, and excellence, and we expect all employees to adhere to these values in their daily work.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $21-22, and a range of benefits, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, paid holidays, and paid time off (PTO). We also offer opportunities for career advancement and professional growth, and a positive and inclusive work environment.

Conclusion

If you are a motivated and customer-focused individual who is passionate about banking and providing exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Experience Banker at arenaflex, you will have the opportunity to build strong relationships with our customers, provide personalized solutions to meet their unique needs, and advance your career in a dynamic and growing industry. Apply today to join our team and start your journey with arenaflex!