Experienced Customer Experience Banker – Financial Concierge and Relationship Builder for Consumer and Business Clients at arenaflex

Welcome to arenaflex: Empowering Customer Success through Exceptional Banking Experiences

At arenaflex, we pride ourselves on fostering a welcoming and inclusive team environment where every colleague is empowered to make a meaningful difference in the lives of our customers. Our branch banking roles offer a unique opportunity to be part of a dynamic team that shares ideas, voices opinions, and collectively drives positive impact for our customers, our bank, and the communities we serve. As a Customer Experience Banker, you will embody the role of a Financial Concierge, dedicated to delivering personalized support and expert guidance to our walk-in customers, helping them achieve their financial goals and aspirations.

Job Overview: Key Responsibilities and Expectations

In this critical role, you will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending tailored deposit and banking products and services, and processing customer transactions with accuracy and efficiency. Your exceptional customer service skills will be paramount in resolving customer issues, educating customers on our deposit products, and fostering long-term relationships built on trust, reliability, and mutual understanding.

• Provide exemplary customer service, effectively resolving customer issues and ensuring a positive experience for every customer interaction.
• Demonstrate proficiency in understanding and educating customers on consumer deposit products, enhancing their financial literacy and empowering informed decision-making.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, leveraging new customer follow-up programs, outbound calling, and sourcing referrals from customers and partners to expand our customer base and deepen existing relationships.
• Educate and refer customers to other areas of the bank, fostering a holistic approach to customer service and relationship management, and promoting a strong partnership that addresses the diverse financial needs of our customers.
• Adhere to all operational, security, risk, and regulatory policies and procedures, ensuring compliance and maintaining the highest standards of integrity and professionalism in all aspects of your work.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation, continuously developing your skills and expertise to meet the evolving needs of our customers and the bank.

Essential Qualifications: Foundation for Success

To excel in this role, you will need:

• A High School Diploma or GED, coupled with a minimum of 1 year of customer service experience or military service in an administration, contracting, civil affairs, or similar role.
• Alternatively, a Bachelor's Degree, which can be considered in lieu of the experience requirement, demonstrating your academic achievements and potential for growth in a banking environment.

Preferred Qualifications: Enhancing Your Candidacy

While not mandatory, the following qualifications can significantly enhance your application:

• 1 year or more of experience in customer service within banking, financial services, or goal-driven retail sales, showcasing your ability to work in fast-paced, customer-centric environments.
• Cash handling skills, indicating your familiarity with financial transactions and your ability to manage cash accurately.
• Comfort with technology, including mobile services and online banking services, demonstrating your adaptability to digital platforms and your capacity to support customers in leveraging these tools for their financial management.

Career Growth Opportunities and Learning Benefits at arenaflex

At arenaflex, we are committed to the growth and development of our colleagues. As a Customer Experience Banker, you will have access to a range of training programs, workshops, and mentorship opportunities designed to enhance your skills, broaden your knowledge, and support your career aspirations. Whether you aim to deepen your expertise in banking, explore leadership roles, or transition into specialized areas of financial services, arenaflex offers a supportive and dynamic environment that fosters professional growth and personal fulfillment.

Work Environment and Company Culture at arenaflex

Our work environment is built on the principles of inclusivity, respect, and collaboration. We believe in creating a workplace where every colleague feels valued, supported, and empowered to contribute their best. Our company culture is rooted in a Can-Do Attitude, Service Heart, and Forward Thinking, guiding our actions and decisions as we strive to make a positive impact on the lives of our customers and the communities we serve. By joining arenaflex, you become part of a team that is dedicated to excellence, passionate about customer success, and committed to making a difference.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, along with a range of perks and benefits designed to support your well-being, recognize your contributions, and reward your achievements. From comprehensive health insurance and retirement plans to professional development opportunities and employee recognition programs, we are dedicated to ensuring that our colleagues feel appreciated, supported, and empowered to thrive in their careers and personal lives.

Conclusion: Join the arenaflex Team

If you are a motivated and customer-focused individual with a passion for delivering exceptional banking experiences, we invite you to apply for the Customer Experience Banker role at arenaflex. This is an exciting opportunity to join a dynamic team, contribute to the success of our customers, and grow your career in a supportive and inclusive environment. By choosing arenaflex, you will become part of a community that values people, fosters growth, and strives to make a positive difference in everything we do. Apply now and take the first step towards an rewarding and challenging career that empowers you to make a lasting impact.