Experienced Call Center Customer Service Representative – Providing Exceptional Support and Resolution to Diverse Customer Base at arenaflex

Introduction to arenaflex and the Role

arenaflex is a dynamic and innovative organization dedicated to delivering top-notch services and support to its diverse customer base. As a key player in our customer service team, the Call Center Customer Service Representative will be responsible for providing exceptional support and resolution to customers, ensuring a positive experience and fostering long-term relationships. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity at arenaflex.

Key Responsibilities

The successful candidate will be responsible for a wide range of activities related to providing customer and clerical support to operational and administrative areas. The key duties and responsibilities include:

• Handle all customer contacts (phone) accurately and professionally, responding to inquiries and probing to provide first-contact resolution
• Research required information using available resources and knowledge to provide informed and effective support
• Accurately and thoroughly record call log notations in the system of record, ensuring data integrity and compliance
• Defuse and deescalate irate customers, ensuring a great customer experience and promoting positive relationships
• Verify and update customer information, maintaining accurate and up-to-date records
• Identify and escalate priority issues, ensuring timely and effective resolution
• Perform data entry into SharePoint and PHA business system, maintaining data accuracy and integrity
• Provide excellent customer service to participants, landlords, co-workers, clients, and vendors, promoting a positive and supportive environment
• Ensure regular attendance and punctuality, demonstrating a commitment to reliability and responsibility
• Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment
• Obtain certification in Housing Choice Voucher Basics within 120 days of employment, demonstrating a commitment to professional development and growth

Essential Qualifications

To be successful in this role, you will require:

• High School Diploma or equivalent
• Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field (preferred)
• Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse customers and stakeholders
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong problem-solving and analytical skills, with the ability to research and resolve complex customer issues

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Call center experience: 1 year (preferred)
• Data entry experience: 1 year (preferred)
• Customer service experience: 1 year (preferred)
• Certification in Housing Choice Voucher Basics or a related field
• Experience working with SharePoint and PHA business systems

Skills and Competencies

To be successful in this role, you will require a range of skills and competencies, including:

• Communication skills: ability to communicate effectively with diverse customers and stakeholders, both verbally and in writing
• Interpersonal skills: ability to interact effectively with customers, colleagues, and other stakeholders, promoting positive relationships and resolving conflicts
• Problem-solving skills: ability to research and resolve complex customer issues, using analytical and critical thinking skills
• Time management skills: ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Adaptability: ability to adapt to changing circumstances and priorities, demonstrating flexibility and resilience

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As a Call Center Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Certification programs, such as Housing Choice Voucher Basics
• Professional development workshops and training sessions
• Mentorship and coaching from experienced colleagues and leaders
• Opportunities for career advancement and progression within the organization

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, committed to promoting a positive and inclusive culture. As a Call Center Customer Service Representative, you will be part of a close-knit team, working together to deliver exceptional customer service and support. Our company culture is built on values of:

• Respect: we value and respect our customers, colleagues, and stakeholders, promoting a positive and inclusive environment
• Integrity: we operate with integrity, demonstrating honesty, transparency, and accountability in all our interactions
• Excellence: we strive for excellence in all our endeavors, promoting a culture of continuous improvement and learning

Compensation, Perks, and Benefits

As a Call Center Customer Service Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate: $17.50 per hour
• Comprehensive benefits package, including:
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Conclusion

If you are a motivated and customer-focused individual, passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity at arenaflex. As a Call Center Customer Service Representative, you will be part of a dynamic and supportive team, working together to deliver outstanding customer experiences and promote positive relationships. With a range of training and development opportunities, a comprehensive benefits package, and a commitment to promoting a positive and inclusive culture, arenaflex is the ideal place to build your career and grow as a professional. Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex!