Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial transactions are conducted. As an industry leader, we are committed to providing cutting-edge solutions that meet the evolving needs of our clients and end-users. Our 24/7 support service is a critical component of our operations, ensuring that our clients receive uninterrupted assistance whenever they need it. We are now seeking a highly motivated and technically adept Junior Technical Support Specialist to join our 24/7 live-chat team, where you will play a vital role in delivering exceptional support to our clients and end-users.

Job Overview

In this entry-level position, you will be working directly with our clients, providing technical support and resolving issues related to our mobile and online banking solutions. As a key member of our technical team, you will collaborate remotely with software technicians, technical support specialists, and developers to ensure seamless resolution of technical queries. Your excellent communication skills, both written and spoken, will be essential in explaining complex technical processes to less-technical individuals. You will work under the guidance of a team manager and in coordination with other departments within arenaflex, ensuring a holistic approach to client support.

Primary Responsibilities

• Develop an in-depth understanding of our banking software and apps to provide effective support to clients and end-users.
• Coordinate with software technicians, technical support specialists, and developers as needed to resolve technical issues.
• Analyze technical logs to troubleshoot and resolve issues encountered during 24/7 client support projects.
• Handle technical processes and explain them in a clear, concise manner to less-technical individuals.
• Manage a dynamic workload with multiple concurrent tasks, prioritizing tasks to ensure timely resolution of client queries.

Requirements

To excel in this role, you should possess:

• Excellent written and spoken English skills, enabling effective communication with clients and team members.
• The ability to establish good working relationships with customers, providing personalized support and ensuring client satisfaction.
• Solid troubleshooting skills, with the ability to analyze technical issues and develop creative solutions.
• A keen ability to learn technical skills quickly, adapting to new software and technologies as they emerge.
• In-depth knowledge and understanding of our mobile and online banking products, enabling you to provide authoritative support to clients.
• Experience coordinating with developers to investigate and diagnose issues, with a strong understanding of the technical aspects of our products.
• The ability to manage a dynamic workload, prioritizing tasks and ensuring timely resolution of client queries.

Preferred Qualifications

While not essential, the following qualifications would be highly advantageous:

• Experience in banking live-chat support, providing you with a deep understanding of the industry and its unique challenges.
• Previous experience in technical support, enabling you to hit the ground running and provide effective support to clients.
• Familiarity with Dialogflow, a valuable tool in our technical support arsenal.
• Experience with various mobile phone platforms, particularly iOS and Android, allowing you to provide expert support to clients across multiple devices.
• Project management experience, enabling you to coordinate multiple tasks and prioritize activities to ensure timely completion.
• Experience working directly with US-based customers, providing you with a deep understanding of the US banking system and its regulatory requirements.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Junior Technical Support Specialist, you will have access to a range of training and development opportunities, including:

• Regular knowledge sharing among colleagues, ensuring that you stay up-to-date with the latest technical developments and industry trends.
• A community of practice, where you can collaborate with other technical support specialists and share best practices.
• Opportunities for career advancement, as you develop your skills and expertise in technical support and client management.

Work Environment and Company Culture

arenaflex is proud of its friendly and easy-going international team, where colleagues are supportive and collaborative. As a fully remote team, you will enjoy the flexibility of working from anywhere, at any time, as long as you have a reliable internet connection. Our team is built on the principles of mutual respect, trust, and open communication, ensuring that you feel valued and supported in your role.

Compensation, Perks, and Benefits

As a Junior Technical Support Specialist at arenaflex, you can expect:

• A competitive salary, reflecting your skills and experience.
• Long-term employment opportunities, as we are committed to building a stable and secure team.
• Internet compensation, providing you with a monthly stipend of $50 to support your remote work arrangements.
• A range of other benefits, including access to cutting-edge technologies and opportunities for professional growth and development.

Conclusion

If you are a motivated and technically adept individual, with a passion for delivering exceptional client support, we encourage you to apply for the Junior Technical Support Specialist role at arenaflex. As a key member of our 24/7 live-chat team, you will play a vital role in shaping the future of mobile and online banking technology. Join our dynamic team and enjoy the benefits of working with a leading industry player, where you can grow, develop, and thrive in a supportive and collaborative environment. Apply now to take the first step in your exciting career journey with arenaflex!