Experienced Customer Service Coordinator – Patient Care and Administrative Support Specialist

Introduction to arenaflex

arenaflex is a leading healthcare provider dedicated to delivering exceptional patient care and outstanding customer service. Our organization is built on a foundation of compassion, integrity, and excellence, and we strive to create a positive impact on the lives of our patients, families, and communities. As a trusted healthcare provider, we owe our success to our talented and dedicated colleagues who share our vision and values. If you are passionate about making a difference in the lives of others and are looking for a rewarding career in healthcare, we invite you to join our team as a Customer Service Coordinator.

Job Overview

In this critical role, you will provide personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator, promoting a high level of customer satisfaction during patient interactions. You will maintain accurate and timely billing information, process appointments, and perform other duties as assigned. As a key member of our team, you will be subject to overtime and callback as required, and you will be expected to demonstrate excellent organizational and time management skills, providing direction and leadership in clinic and front office operations.

Key Responsibilities

• Perform direct patient care duties as assigned under the direction of licensed personnel and physician, ensuring the highest level of patient safety and satisfaction.
• Provide direction and leadership in clinic and front office operations, coordinating activities through excellent organizational and time management skills.
• Assist in the development and implementation of standard operating procedures for the clinic and front office, providing training as appropriate to implement such changes and revisions.
• Maintain accurate and timely billing information, process appointments, and perform other administrative tasks as assigned.
• Complete assigned goals and objectives, contributing to the overall success of the team and the organization.

Requirements, Preferences, and Experience

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our organization's values and mission.

Education

• Preferred: Associate's Degree in a related field, such as healthcare administration or a similar discipline.
• Minimum: High School Diploma or equivalent, with a strong foundation in English, mathematics, and science.

Experience

• Preferred: 3 years of experience in oncology or clinical office work, with a strong understanding of medical terminology and healthcare operations.
• Minimum: 3 years of experience in oncology or clinical office work, with a strong understanding of medical terminology and healthcare operations.

Special Skills

• Preferred: Experience with Electronic Medical Records (EMR) and Clinical Trial Management Systems, with the ability to learn and adapt to new technologies and systems.
• Minimum: Computer skills, including MS Word, Excel, and other software applications, with excellent organizational and time management skills, and attention to detail.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our colleagues, providing opportunities for continuing education, training, and professional advancement. As a Customer Service Coordinator, you will have access to a range of learning benefits, including:

• Continuing education opportunities, including workshops, seminars, and conferences.
• Professional development programs, including leadership training and mentorship.
• Cross-training and job rotation opportunities, to broaden your skills and experience.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, where colleagues are valued and respected for their contributions. Our organization is built on a foundation of compassion, integrity, and excellence, and we strive to create a positive and inclusive work culture that promotes collaboration, innovation, and teamwork. As a Customer Service Coordinator, you will be part of a talented and dedicated team, working together to deliver exceptional patient care and outstanding customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salaries and bonuses.
• Paid vacation and time off, including holidays and sick leave.
• Continuing education opportunities and professional development programs.
• Generous retirement plan, including 401(k) matching and pension plans.
• Health insurance, including dental and vision, with flexible spending accounts and health savings accounts.
• Service awards and recognition programs, to acknowledge and reward your contributions.
• Free parking and other perks, to make your work life easier and more enjoyable.

Conclusion

If you are a motivated and compassionate individual, looking for a rewarding career in healthcare, we invite you to join our team as a Customer Service Coordinator. With a strong foundation in patient care and administrative support, you will play a critical role in delivering exceptional patient care and outstanding customer service. Apply now to join our team and take the first step towards a fulfilling and challenging career in healthcare.