Experienced Customer Support Specialist – Remote Customer Service Representative for arenaflex

Welcome to arenaflex

arenaflex is proud to be the national leader in filing service of legal documents, with a rich history spanning over 30 years. Our commitment to innovation and excellence has enabled us to stay ahead of the competition, and we continue to advance our technology and business processes to maintain our position as a market leader. With a team of over 400 professionals across various locations, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more, we are now seeking talented individuals to join our dynamic team and contribute to our growth and success.

Job Overview

The Customer Support Specialist plays a vital role in delivering exceptional customer experiences by addressing and resolving customer questions and issues in a timely and professional manner. As a key member of our customer support team, you will be responsible for correcting errors, following up with process servers, moving orders along, and providing information and updates to ensure seamless customer interactions. This role requires strong diplomacy, the ability to think on your feet, and excellent prioritization skills to manage multiple tasks simultaneously. As a remote position based in Puerto Rico, you will have the opportunity to work from the comfort of your own home while being an integral part of our team.

Key Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders in a timely and professional manner
• Manage high-volume phone calls to assist customers with existing orders and guide new customers through the online ordering process
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence to ensure accurate record-keeping and knowledge sharing
• Visit court dockets for information on case filing and occasionally pull filed papers to ensure timely and accurate order processing
• Perform other job-related duties as assigned to support the customer support team and contribute to the overall success of arenaflex

Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology-driven with experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience with the ability to read, write, and speak English fluently
• Ability to transcribe information, review orders, investigate issues, and implement solutions in a fast-paced environment
• Ability to perform repetitive tasks with accuracy and maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them to ensure seamless customer experiences
• Ability to implement new processes and changes and improve performance to contribute to the growth and success of arenaflex
• Typing speed of at least 55 wpm to ensure efficient and accurate communication

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience in a remote or virtual customer support role
• Familiarity with customer relationship management (CRM) software and ticketing systems
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong analytical and problem-solving skills with the ability to think critically and outside the box
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Customer-focused: ability to deliver exceptional customer experiences and build strong relationships with customers
• Communication skills: excellent verbal and written communication skills with the ability to articulate complex information in a clear and concise manner
• Problem-solving skills: ability to think critically and outside the box to resolve customer issues and improve processes
• Time management skills: ability to prioritize tasks and manage multiple deadlines in a fast-paced environment
• Adaptability: ability to adapt to changing processes and technologies to ensure seamless customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to:

• Comprehensive training programs to develop your skills and knowledge
• Ongoing coaching and feedback to support your career growth and development
• Opportunities for advancement and career progression within the company
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and is committed to creating a positive and supportive work environment. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer experiences and contributing to the growth and success of the company. Our company culture is built on the following values:

• Customer-centricity: we are committed to delivering exceptional customer experiences and building strong relationships with our customers
• Innovation: we encourage innovation and creativity to stay ahead of the competition and drive growth and success
• Collaboration: we believe in the power of collaboration and teamwork to achieve our goals and objectives
• Integrity: we are committed to operating with integrity and transparency in all our interactions and transactions

Compensation, Perks, and Benefits

As a Customer Support Specialist at arenaflex, you will be eligible for the following compensation, perks, and benefits:

• Competitive salary with opportunities for growth and advancement
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) plan with company match to support your retirement goals
• Disability insurance to protect your income and well-being
• Employee assistance program to support your mental and emotional health
• Paid time off to recharge and relax
• Referral program to reward your referrals and contributions to the company's growth and success

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Support Specialist, you will be part of a dynamic and innovative company that values its employees and is committed to creating a positive and supportive work environment. With competitive compensation, comprehensive benefits, and opportunities for growth and advancement, this is an opportunity not to be missed. Apply now to take the first step in your career journey with arenaflex!