**Experienced Sr. Manager of Forecasting – Global Customer Service Capacity Planning**

At arenaflex, we're not just building a company – we're building a community of innovators, thinkers, and problem-solvers who share a passion for delivering exceptional customer experiences. As a leader in the e-commerce industry, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team. **About arenaflex** arenaflex is a world-class e-commerce platform that's dedicated to making life easier for shoppers and sellers around the globe. Our mission is to be Earth's most customer-centric company, and we're committed to delivering low prices, vast selection, and convenience to our customers. With a spirit of innovation that's part of our DNA, we're constantly evolving and improving our services to meet the changing needs of our customers. **The Role** We're seeking an experienced Sr. Manager of Forecasting to join our team and lead our global customer service capacity planning efforts. As a key member of our leadership team, you'll be responsible for creating and delivering contact forecasts that will inform our global capacity planning solutions. Your expertise will help us drive cost-effective and comprehensive planning, ensuring that we can deliver exceptional customer service across multiple markets. **Key Responsibilities** As our Sr. Manager of Forecasting, you'll be responsible for: * Creating and delivering contact forecasts that inform our global capacity planning solutions * Managing a team of analysts and managers across multiple countries to ensure low error contact forecasts * Leading a high-performing team to achieve strategic goals and objectives * Developing and implementing forecasting techniques across multiple Amazon markets * Collaborating with senior CS leadership to drive strategic long-term planning initiatives * Interacting with senior leaders to keep them updated on forecast variance drivers * Participating in strategic planning initiatives to drive business growth and improvement **Essential Qualifications** To be successful in this role, you'll need: * A Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field * 10+ years of experience in forecasting and planning, with a strong analytical background * Experience managing a team of analytic professionals, including hiring, development, and performance management * Strong technical skills, including SQL, statistical analysis, and data visualization tools * Excellent communication skills to share findings in an understandable and actionable manner * Ability to lead successfully in a dynamic, fast-paced environment * Ability to manage team to meet tight deadlines and prioritize workloads **Preferred Qualifications** If you have: * An MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines * Experience in forecasting, time-series, and multivariate regression * A combination of technical skills and business savvy to interface with all levels and disciplines across the organization * Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment * Experience using AWS technologies such as Redshift, S3, etc. * Excellent interpersonal, written, and oral communication skills * Natural curiosity and desire to learn **What We Offer** As a member of our team, you'll enjoy: * A dynamic and fast-paced work environment that's perfect for innovators and problem-solvers * Opportunities for career growth and development, with a focus on leadership and technical skills * A collaborative and supportive team culture that encourages open communication and feedback * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * The chance to work on high-impact projects that drive business growth and improvement * Access to cutting-edge technologies and tools, including AWS and other industry-leading platforms **How to Apply** If you're a motivated and experienced professional who's passionate about customer experience and forecasting, we'd love to hear from you. Please submit your application, including your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you! **Apply Now** Apply Now **Learn More** For more information about arenaflex and our career opportunities, please visit our website at arenaflex.com. Apply for this job