**Experienced Customer Service Representative – Front-End Process Specialist – Start ASAP**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our patients' expectations. As a Customer Service Representative – Front-End Process Specialist, you'll play a vital role in ensuring the smooth operation of our front-end process, providing top-notch service to our patients, and driving business growth. If you're a customer-focused professional with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, committed to transforming the way patients receive care. With a strong presence in the Chicago, IL area, we're proud to offer a dynamic work environment that fosters collaboration, innovation, and growth. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join our team. **Job Summary** As a Customer Service Representative – Front-End Process Specialist, you'll be responsible for providing exceptional customer service to our patients, navigating complex insurance systems, and ensuring the accuracy of patient information. You'll work closely with our team to resolve customer complaints, process orders, and verify insurance coverage. If you're a detail-oriented, customer-focused professional with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Develop and maintain a working knowledge of current products and services offered by arenaflex * Answer all calls and emails in a timely manner, in adherence to our service standards * Document all call information according to standard operating procedures * Answer questions about products and services, retail stores, general service line information, and other information as necessary based on customer call needs * Process orders, route calls to appropriate resources, and follow up on customer calls where necessary * Review all required documentation to ensure accuracy * Accurately process, verify, and/or submit documentation and orders * Complete insurance verification to determine patient eligibility, coverage, co-insurances, and deductibles * Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required * Navigate through multiple online EMR systems to obtain applicable documentation * Enter and review all pertinent information in EMR systems, including authorizations and expiration dates * Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies * Verify insurance carriers are listed in our database system, if not request the new carrier is entered * Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process * Meet quality assurance requirements and other key performance metrics * Facilitate resolution on customer complaints and problem-solving * Pay attention to detail and have great organizational skills * Actively listen to patients and handle stressful situations with compassion and empathy * Flexible with actual work and hours of operation * Utilize company-provided tools to maintain quality, including but not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System), and "How-To" documents **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a healthcare or related industry * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong attention to detail and organizational skills * Ability to navigate multiple online systems and software applications * Basic computer skills, including Microsoft Office and Google Suite * Ability to work independently and as part of a team * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Experience working with EMR systems and insurance carriers * Knowledge of healthcare regulations and compliance * Experience working in a customer-facing role in a healthcare or related industry * Bilingual or multilingual skills * Experience working in a call center or customer service environment **Skills and Competencies** * Excellent communication and interpersonal skills * Strong attention to detail and organizational skills * Ability to navigate multiple online systems and software applications * Basic computer skills, including Microsoft Office and Google Suite * Ability to work independently and as part of a team * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive information * Excellent customer service skills, with a focus on patient satisfaction and experience * Ability to work in a fast-paced environment and adapt to changing priorities * Strong analytical and problem-solving skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Ongoing education and training programs * Career development and advancement opportunities * Opportunities for professional growth and development * A supportive and collaborative work environment **Work Environment and Company Culture** arenaflex is proud to offer a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join our team. We offer a range of benefits and perks, including: * Medical, dental, and vision insurance * Critical Illness, Accident, and Hospital insurance * 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) **Compensation and Benefits** The pay range for this position is $17.00 - $18.00 per hour. We offer a range of benefits and perks, including medical, dental, and vision insurance, critical illness, accident, and hospital insurance, and a 401(k) retirement plan. **Application Deadline** This position will be accepting applications until Jan 28, 2025. We encourage you to apply today and join our team of dedicated professionals who are passionate about making a difference in the lives of our patients. **How to Apply** If you're a customer-focused professional with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you and learning more about your qualifications and experience. Apply Job! For more such jobs please click here! Apply for this job