**Experienced Customer Service Representative – Remote Work Opportunity**

At arenaflex, we're dedicated to fostering a connected world through shared experiences and innovative technologies that make a difference in the outdoor recreation industry. As a Customer Service Representative, you'll play a vital role in delivering exceptional service to our customers, ensuring their needs are met, and their experiences are memorable. If you're passionate about customer satisfaction, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we invite you to join our team! **About arenaflex** arenaflex is a leading provider of innovative technologies and services that support convenient access to North America's most treasured public and private lands. Our mission is to create unforgettable experiences for outdoor enthusiasts, and we're committed to delivering exceptional customer service to make that happen. As a member of our team, you'll be part of a collaborative, customer-centric environment that values innovation, teamwork, and continuous learning. **Retail Contact Center Team Overview** Our Customer Service Center is the heartbeat of arenaflex, providing 24/7/365 inbound and outbound customer support. Our team is dedicated to addressing customer inquiries, reservations, and purchases while adhering to company policies and contractual obligations. As a Customer Service Representative, you'll be the face of arenaflex, delivering exceptional service that fosters long-term customer loyalty. **Position Purpose and Impact** As a Seasonal Customer Service Representative, you'll manage inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. Your primary focus will be on delivering exceptional service that meets and exceeds customer expectations. Your contributions will directly impact customer satisfaction, loyalty, and retention, making you an integral part of our team's success. **Responsibilities** • Respond to inbound and outbound calls, providing clear and professional communication and resolving customer inquiries or issues. • Follow established processes to assist customers with reservations, ticketing, permits, and other services. • Effectively transfer customers to the appropriate department when needed. • Seek management support when necessary for complex issues or escalations. • Document customer interactions accurately according to company standards. • Update customer accounts and system information accurately. • Meet individual KPIs and support department goals for customer service excellence. • Adhere to company policies, procedures, and performance standards. • Complete all required training and coaching within set timeframes. • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. • Contribute to a positive team environment by delivering best-in-class service and supporting department goals. • Perform other duties as assigned to support the contact center. • A flexible schedule is required, including evening or weekend hours. **Desired Qualifications** • Strong customer service skills with a professional, calm demeanor. • Ability to listen attentively, demonstrate empathy, and respond to customer needs. • Builds rapport with customers through friendly and professional interactions. • Proficient in following scripts and documenting customer interactions. • Demonstrates ownership and accountability, ensuring customers receive exceptional service. • Strong communication skills, both verbal and written, with excellent attention to detail. **Desired Education and Experience** • High School Diploma or equivalent. • 1+ years of inbound contact center experience. • 2+ years of customer-facing experience in a service role. • Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). • Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS. **Desired Hardware and Software Competency** • Basic proficiency in Microsoft Office Suite. • Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus. • General internet skills and the ability to use various online tools. **General Physical Demands** The below physical demands are representative of those required to successfully perform the essential functions of this job. • Visual Acuity: Close visual acuity to read and analyze data on a computer monitor. • Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media. • Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment. • Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks. • Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds. • Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required. **Job Types: Part-time, Temporary** **Expected hours: 20 – 29 per week** **Work Location: Remote** If you're passionate about delivering exceptional customer service and thrive in a dynamic, remote work environment, we invite you to apply for this exciting opportunity. Join our team at arenaflex and become a part of a collaborative, customer-centric environment that values innovation, teamwork, and continuous learning. Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! For more such jobs please click here! Apply for this job