**Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex**

As a leading provider of innovative solutions in the insurance industry, arenaflex is seeking an experienced and customer-focused Insurance Customer Service Representative to join our team. This is an exciting opportunity to work from home, providing exceptional service to our policyholders while enjoying a dynamic and supportive work environment. If you're passionate about delivering outstanding customer experiences and have a strong background in insurance, we encourage you to apply for this role. **About arenaflex** arenaflex is a forward-thinking organization dedicated to providing top-notch insurance solutions to our members and customers. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted leader in the industry. We're proud to offer a diverse and inclusive workplace where our team members can grow, learn, and thrive. **Job Summary** As an Insurance Customer Service Representative, you will be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a fantastic opportunity to work from home, with a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development. **Key Responsibilities** * Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal. * Review and update policy to enhance retention and better meet the needs of the consumer. * Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance. * Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes. * Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC. * Utilize knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service. * Provide quotes on endorsements as requested. * Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies. * Process changes to policies within EPIC as well as submit changes to specific companies. Follow up with company to ensure change requests have been processed in a timely manner. * Review policy information and references company-specific claims procedures to assist insured in filing claims. * Mail insured documentation to be signed and returned as necessary. Follow up to ensure documentation has been returned in a timely manner from member/customer. * Recognize cross-sell opportunities (membership and insurance) and obtain quote information. **What We Offer** * A competitive hourly rate, depending on experience and salary zone. * Eligible for Annual Merit Increase. * Comprehensive Health benefits package, including: + Paid Time Off (accruals begin on first day of employment). + 401(k) plan with a company match. + Medical, Dental, Prescription, and Vision Coverage. + Tuition Reimbursement. + Life Insurance. + Flexible Spending Accounts. * Nearly 4 weeks of paid time off accrued during the first year. * Paid time off to volunteer. * Tuition reimbursement. * 401(K) plan with company match up to 7%. * Free arenaflex Premier Battery Membership. **Requirements** * High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment. * Property and Casualty insurance license required. * Membership license preferred and/or ability to obtain within 90 days of employment. **What We Value** * Customer-focused approach. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Proficiency in EPIC and other relevant software systems. * Strong problem-solving and analytical skills. * Ability to adapt to changing priorities and deadlines. **Diversity, Equity, and Inclusion** At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. **How to Apply** If you're a motivated and customer-focused individual with a strong background in insurance, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Job Category** Insurance Apply Job! For more such jobs, please click here! Apply for this job