**Experienced Customer Service Representative Specialist Sr. - Treasury Management Card Technology ZZ - Remote Location**

At arenaflex, our people are the driving force behind our success, and we're committed to fostering an inclusive workplace culture where all employees feel valued, respected, and empowered to contribute to our company's growth. As a Customer Service Representative Specialist Sr. within arenaflex's Treasury Management Card Technology organization, you'll be part of a dynamic team that delivers exceptional customer experiences and drives business results. **Job Summary:** We're seeking an experienced Customer Service Representative Specialist Sr. to join our team in a remote location. As a key member of our Treasury Management Card Technology organization, you'll be responsible for providing advanced customer service activities and initiatives for specialized products and services. Your primary focus will be on resolving complex customer inquiries and issues, leveraging your technical expertise and exceptional communication skills to deliver outstanding results. **Key Responsibilities:** * Performs advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services and servicing a sophisticated client base. * Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels through which customers are served. * Resolves customer service inquiries and issues, recommending appropriate solutions and identifying root causes to prevent future occurrences. * Maintains high levels of customer satisfaction consistent with arenaflex's core values, demonstrating commitment to quality and serving as a coach or mentor to the customer service team. * Documents customer interactions and completes service requests to minimize customer effort or additional action. **Essential Qualifications:** * 3+ years of experience in customer service, preferably in a commercial card or financial services environment. * Strong technical skills, including proficiency in website navigation and ability to learn new systems and processes quickly. * Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and senior management. * Strong problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions. * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines. **Preferred Qualifications:** * Experience with commercial card products and services, including knowledge of card management systems and procedures. * Strong understanding of customer service principles and practices, including the CARES model. * Ability to work in a remote environment and maintain high levels of productivity and engagement. * Experience with training and development, including coaching and mentoring colleagues. **Competencies:** * Accuracy and Attention to Detail: Demonstrates attention to detail and accuracy in all aspects of work, including customer interactions and documentation. * Client Relationship Management: Builds and maintains strong relationships with customers, colleagues, and senior management. * Customer Experience Management: Delivers exceptional customer experiences, ensuring high levels of satisfaction and loyalty. * Decision Making and Critical Thinking: Makes informed decisions and takes calculated risks, using critical thinking and problem-solving skills to resolve complex issues. * Effective Communications: Communicates effectively with customers, colleagues, and senior management, using clear and concise language. * Fraud Detection and Prevention: Identifies and reports potential fraud and security risks, taking proactive steps to prevent and mitigate losses. * Managing Multiple Priorities: Prioritizes tasks and manages multiple projects simultaneously, meeting deadlines and delivering high-quality results. * Problem Solving: Analyzes complex problems and develops effective solutions, using creative thinking and critical thinking skills. * Products and Services: Has a strong understanding of commercial card products and services, including card management systems and procedures. * Tech Savvy: Stays up-to-date with new technologies and systems, using technical expertise to deliver exceptional customer experiences. **Work Environment:** As a remote employee, you'll have the flexibility to work from a quiet, confidential space in your home location, approved by arenaflex. This position may not be available in all geographic locations, so please ensure you meet the necessary requirements before applying. **Career Growth Opportunities:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative Specialist Sr., you'll have opportunities to: * Develop your technical skills and expertise in commercial card products and services. * Take on additional responsibilities and leadership roles, including coaching and mentoring colleagues. * Participate in training and development programs, including workshops, webinars, and conferences. * Collaborate with cross-functional teams to drive business results and deliver exceptional customer experiences. **Compensation and Benefits:** arenaflex offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, you may be entitled to: * Medical/prescription drug coverage (with a Health Savings Account feature) * Dental and vision options * Employee and spouse/child life insurance * Short and long-term disability protection * 401(k) with arenaflex match, pension, and stock purchase plans * Dependent care reimbursement account * Back-up child/elder care * Adoption, surrogacy, and doula reimbursement * Educational assistance, including select programs fully paid * A robust wellness program with financial incentives **Application Window:** This opening is expected to be posted for two business days from 02/12/2025, although it may be longer with business discretion. We encourage you to apply early to ensure consideration. **Equal Employment Opportunity:** arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. **Disability Accommodations Statement:** If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@arenaflex.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Apply Now:** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. Apply for this job