**Experienced Full Stack Customer Solutions Specialist – 3rd Shift Roadside Assistance**

**Join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as we revolutionize the way we provide best-in-class roadside assistance to our members.** At arenaflex, we're on a mission to provide unparalleled customer service and support to our members, and we're seeking dedicated and customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). As a CSS, you'll be the face of arenaflex, taking in-bound calls from members in need of roadside assistance, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up. **About arenaflex** arenaflex is a rapidly growing company with multiple 24x7x365 call centers, including Canada, and headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members, and we're committed to using revolutionary technology to make this possible. With a fun and friendly work environment, we're a great place to work and grow your career. **Job Summary** We're seeking experienced Customer Solutions Specialists to join our team on a full-time or part-time basis. As a CSS, you'll be responsible for answering inbound member calls, navigating our computer program to locate members and identify nearby service providers, and providing exceptional customer care and support. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you! **Key Responsibilities** * Answer inbound member calls and provide exceptional customer care and support * Navigate our computer program to locate members and identify nearby service providers * Accurately collect and perform data entry of all required member/provider information * Use professional communication etiquette and active listening skills to assist members/providers with their needs * Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary * Consistently meet company standards and specified goals as assigned by management on a regular basis * Maintain confidentiality of account information * Escalate any issues that may arise to management * Adhere to the prescribed policies and procedures as outlined in the Employee Handbook **Essential Qualifications** * High school diploma or equivalent required * 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace * Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively * Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member * Positive attitude and ability to work well with others * Emotional resilience and ability to handle upset members in a calm, professional manner * Ability to work in a fast-paced environment while maintaining a professional attitude **Preferred Qualifications** * Experience with dispatch technology and roadside assistance industry * Familiarity with arenaflex's technology and systems * Ability to work in a remote environment with minimal supervision * Experience with performance-based incentives and flexible work schedules **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing situations and priorities **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement with proven skills * Paid training – no experience required! * Performance-based incentives * Sign-On & Referral Bonuses Available * Flexible work environment with work from home opportunities available * Paid Holidays & Paid Time Off * Benefits including Health, Dental, and Vision plans **Work Environment and Company Culture** * Fun and friendly work environment * Casual dress code – wear a hat, T-shirt, jeans, etc. every day! * Inbound Calls Only – No Cold Calls, No Sales, No Collections! * 3rd shift has a $1.00 differential pay as an Incentive * Opportunities for career advancement and professional growth **Compensation and Benefits** * $12.00 - $15.00 Hourly * Benefits including Health, Dental, and Vision plans * Paid Holidays & Paid Time Off * Flexible work environment with work from home opportunities available * Performance-based incentives * Sign-On & Referral Bonuses Available **How to Apply** If you're a motivated and customer-oriented individual looking for a career where you can make a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job