**Senior Analyst - Customer Card Treatment and Offer Strategy**

Join arenaflex, a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. As a Senior Analyst - Customer Card Treatment and Offer Strategy, you will play a critical role in driving the Card Treatment & offer Strategy across Customer acquisition channels for Cross-Sell, Upgrade, and Employee Card. This position is fundamental to the business and is a proven lever for deepening customer relationships and accelerating revenue. **About arenaflex** arenaflex is a global leader in the financial services industry, providing powerful backing and financial support to business clients of all sizes. Our Global Commercial Services (GCS) team strives to provide our customers with the world's best customer experience every day, ensuring that we are essential partners to our clients and win the full share of their business. At arenaflex, we believe in creating a career journey that's unique and meaningful to each individual, with benefits, programs, and flexibility that support our colleagues personally and professionally. **The Strategic Growth & Insights Team** The Strategic Growth & Insights team within the Small Business Customer Growth Marketing team develops integrated marketing strategies across channels, delivering customer value through meaningful interactions at every touch to drive deepened relationships and long-term engagement amongst our existing customers. As a Senior Analyst - Customer Card Treatment and Offer Strategy, you will lead and drive the Card Treatment & offer Strategy, collaborating closely with Analytics to articulate opportunities to support and grow the initiatives, ideate new offer constructs, and ensure all cross-functional partners are aligned. **Key Responsibilities** - Support the development and delivery of integrated marketing strategies to deepen and profitably grow revenue for Card Treatments (Cross-Sell, Upgrades, and Employee Card). - Project Manage and oversee implementation and performance of Card Treatment and offer strategies across Customer Marketing Channels. - Collaborate closely with Analytics to articulate opportunities to support and grow the initiatives, ideate new offer constructs, and ensure all cross-functional partners are aligned. - Identify tests of existing offer constructs, in partnership with Analytics and Channel owners. - Partner with all Cross-Sell, Upgrades, and Employee Card treatment owners across channels to ensure consistent strategy roll-out and collaborate with Product and Risk Partners to inform strategy. - Own offer Customer Offer Hub, including maintaining excellent documentation of historical and future offers, Track and analyze results centrally, and establish checkpoint forums with Analytics. **Minimum Qualifications** - 1-2 years of Marketing/PMO experience. - Exceptional project management skills and attention to detail; able to juggle multiple priorities, meet tight deadlines, and operate effectively and compliantly. - Outstanding organizational skills: ability to clearly outline detailed next steps, while ensuring the overarching "big picture" goal is not lost. - Robust analytical skills: Has the ability to draw insights and into an actionable recommendation to drive results, challenge the status quo, and promote innovation. - Strong relationship building skills and ability to collaborate with cross-functional partners. - Exemplary communication skills; shares updates and insights clearly and frequently. - Positive energy and enthusiasm with a "can-do" attitude and sense of humor. - Comfort in working in PowerPoint and Excel. **Preferred Qualifications** - Prior experience in supporting or working on marketing strategy or execution is preferred. **Salary and Benefits** The salary range for this position is $55,000.00 to $105,000.00 annually, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including: - Competitive base salaries - Bonus incentives - 6% Company Match on retirement savings plan - Free financial coaching and financial well-being support - Comprehensive medical, dental, vision, life insurance, and disability benefits - Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need - 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible working arrangements to support our colleagues' personal and professional needs. Our company culture is built on a foundation of integrity, respect, and collaboration, and we strive to create a workplace where everyone feels seen, heard, and valued. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **How to Apply** If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply Job! For more such jobs, please click here! Apply for this job