**Experienced Customer Service Representative Specialist Sr. - Treasury Management Card Technology @arenaflex**

At arenaflex, we pride ourselves on being a leader in the financial services industry, and our people are the driving force behind our success. We're united in our mission to deliver exceptional experiences for our customers, and we're committed to fostering an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to our company's growth. As a Customer Service Representative Specialist Sr. within arenaflex's Treasury Management Card Technology organization, you'll play a critical role in supporting our commercial card clients in the West Region. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and are eager to join a dynamic team, we want to hear from you! **Job Description** **Position Overview** As a Customer Service Representative Specialist Sr., you'll be responsible for providing advanced customer service activities and initiatives for specialized products and services. You'll support a complex suite of products and services, service a sophisticated client base, and leverage advanced processes and tools to support internal and external customers. Your focus will be on resolving complex customer issues across multiple channels, delivering exceptional customer experiences, and maintaining high levels of customer satisfaction consistent with arenaflex's core values. **Key Responsibilities** * Perform advanced customer service activities and initiatives for specialized products and services * Support a complex suite of products and services, service a sophisticated client base, and leverage advanced processes and tools to support internal and external customers * Focus on resolving complex customer issues across multiple channels * Deliver exceptional customer experiences and maintain high levels of customer satisfaction consistent with arenaflex's core values * Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels through which customers are served * Resolve customer service inquiries and issues, recommend appropriate solutions, and resolve the most complex or reoccurring issues * Identify root cause and act as an escalation point * May interact with higher levels within the customer organization * Maintain high levels of customer satisfaction consistent with arenaflex's core values * Demonstrate commitment to quality * Serve as a coach or mentor and may serve as a trainer to the customer service team * Document customer interactions and complete service requests to minimize customer effort or additional action **Essential Qualifications** * 3+ years of experience in customer service, preferably in a financial services industry * Strong knowledge of commercial card products and services * Excellent written and verbal communication skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills and a commitment to delivering exceptional customer experiences * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Experience working with advanced customer service tools and technologies * Knowledge of Treasury Management Card Technology and its applications * Experience in a leadership or coaching role * Strong technical skills, including proficiency in Microsoft Office and other software applications * Ability to work in a remote environment and maintain productivity and efficiency **Skills and Competencies** * Accountability: takes ownership of work and responsibilities * Continual Improvement Process: identifies areas for improvement and implements changes to enhance processes and services * Customer Interactions: provides exceptional customer service and builds strong relationships with customers * Customer Service: delivers world-class customer experiences and maintains high levels of customer satisfaction * Decision Making: makes informed decisions and takes calculated risks to achieve business objectives * Relationship Building: builds strong relationships with customers, colleagues, and stakeholders * Results-Oriented: achieves business objectives and meets performance metrics * Technical Support: provides technical support and troubleshooting to customers and colleagues **Work Environment and Company Culture** * Work from home in a quiet, confidential space approved by arenaflex * Monday - Friday, 8:00 am - 5:00 pm (Eastern Time Zone) * Remote position with flexibility to work from anywhere within the arenaflex footprint * Collaborative and inclusive workplace culture that values diversity, equity, and inclusion * Opportunities for professional growth and development, including training and mentorship programs * Recognition and rewards for outstanding performance and contributions to the company **Compensation and Benefits** * Base salary: $31,000.00 - $67,600.00, depending on experience and qualifications * Incentive eligibility with payment based on company, business, and individual performance * Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, and paid time off * Opportunities for career growth and advancement, including promotions and leadership roles * Recognition and rewards for outstanding performance and contributions to the company **How to Apply** If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we want to hear from you! Apply now to become a Customer Service Representative Specialist Sr. within arenaflex's Treasury Management Card Technology organization. Apply Job! For more such jobs, please click here! **Equal Employment Opportunity (EEO)** arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. **Disability Accommodations Statement** If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@arenaflex.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **California Residents** Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how arenaflex may use or disclose your personal information in our hiring practices. **Join the arenaflex Talent Community** If you're not ready to apply yet, or you'd like to learn more about arenaflex, join the Talent Community to receive regular updates on what's happening at arenaflex and available career opportunities. Click to join! Apply for this job