**Experienced Customer Insights Manager – Healthcare Industry Research and Analysis**

Are you a research enthusiast with a passion for understanding consumer behavior and driving business growth? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex, a leading healthcare company, is seeking an experienced Customer Insights Manager to join our team. As a key member of our Customer Experience Center of Excellence, you will play a vital role in uncovering insights that inform business decisions and drive customer-centric strategies. **About arenaflex** arenaflex is a healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make healthcare more personal, convenient, and affordable. We believe that our employees are the heart of our organization, and we empower them to make a difference in the lives of our customers. **About the Role** As a Customer Insights Manager, you will be responsible for owning insights for Medicare, ACA, Commercial, and Medicaid health insurance products. You will work closely with business partners to understand their needs and develop actionable, timely, and cost-effective plans to uncover customer, prospect, and competitor truths. Your expertise in research, organizational, and communication skills will be essential in synthesizing insights from various sources and presenting them in a clear and compelling manner. **Key Responsibilities** * Develop and execute individual learning plan elements to meet business partner objectives, including: + Meeting with multiple business partners to understand research needs, business objectives, timing, and budget constraints + Assessing the availability of existing data from various sources to answer objectives and leveraging existing data into new summaries of insights whenever possible + Managing projects end-to-end, including designing, kicking off, and conducting research, selecting and managing research vendors, analyzing data, and sharing insights with business partners * Play an active role in colleague and stakeholder adoption of intelligence and insights by proactively disseminating primary and secondary insights related to topics of interest to stakeholders * Lead/participate in efforts that help across the Customer Experience Center of Excellence, such as screening new vendors, helping with ad hoc projects, sharing results across teams, and cross-training in other lines of business **Requirements** * 5 years of overall work experience * 3+ years of experience with formal research methods, statistics, and analyses common in marketing research * 3+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative customer research across various methodologies * Strong analytical skills, independent project management skills, and compelling communication and storytelling skills * A growth mindset, strategic mindset, and curiosity about customers and their needs * Experience managing E2E strategic insight initiatives with vendor partners and hands-on DIY skills executing market research qualitative and quantitative studies * Experience working with or for health plans and complex organizations across various stakeholder groups * Bachelor's Degree or equivalent (HS Diploma and 4 years of experience), Master's preferred **Preferred Qualifications** * Experience working in a healthcare industry * Experience with data visualization tools and techniques * Familiarity with healthcare regulations and compliance * Experience working in a fast-paced, dynamic environment **What We Offer** * Competitive salary range: $66,330.00 - $159,120.00 * Bonus, commission, or short-term incentive program * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, and free development courses * CVS store discount and discount programs with participating partners * Paid Time Off (PTO) or vacation pay and paid holidays throughout the calendar year **How to Apply** If you are a motivated and results-driven individual with a passion for customer insights, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers](http://arenaflex.wd1.myworkdayjobs.com/Careers/job/RI---Woonsocket/Customer-Insights-Manager_R0498318). We look forward to hearing from you! **About arenaflex** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you require accommodations during the application process, please contact our HR department at [arenaflex HR](mailto:arenaflexhr@arenaflex.com). **Join arenaflex Today!** At arenaflex, we believe that our employees are the heart of our organization. We empower them to make a difference in the lives of our customers and provide them with the tools and resources they need to succeed. If you are a motivated and results-driven individual with a passion for customer insights, we encourage you to join our team. Apply now and become a part of our dynamic and growing organization! Apply for this job