**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced Retail Customer Service Associate, you'll play a vital role in providing top-notch service to our customers, utilizing your consultative skills to anticipate their needs, suggest alternatives, and find solutions to meet their needs. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. With a strong commitment to customer satisfaction, we strive to deliver exceptional experiences that exceed our customers' expectations. Our team of experts is dedicated to providing top-notch service, and we're looking for talented individuals like you to join our team. **Key Responsibilities** As an Experienced Retail Customer Service Associate, you'll be responsible for: * Providing exceptional customer service, utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet their needs * Demonstrating expertise in printing, signs & graphics, and shipping product lines, and recommending appropriate arenaflex products and services * Taking complex customer orders using order systems and providing accurate pricing information * Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents * Maintaining a safe, clean, and orderly retail store environment * Ensuring confidentiality of customer data and careful handling of documents, media, and packages * Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage * Taking preemptive action to prevent errors and waste * Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Following arenaflex standard operating procedures, as well as adhering to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements** * High school diploma or equivalent education * 6+ months of specialized experience in customer service, retail, or a related field * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications** * Previous experience in retail, customer service, or a related field * Knowledge of printing, signs & graphics, and shipping product lines * Experience with Point of Sale terminals (POS) and order systems * Ability to work in a fast-paced environment with minimal supervision * Strong problem-solving and analytical skills * Ability to lift up to 55 pounds and stand for extended periods **Benefits and Perks** As an arenaflex team member, you'll enjoy a range of benefits and perks, including: * Competitive wages for both full and part-time opportunities * 401K plan with company match after 1 year * Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses * Scholarship Program opportunity for arenaflex employees and eligible dependents after 1 year of employment * Generous paid time off program, including holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time * Sick time accrues 1 hour for every 30 hours worked * Vacation accruals are based on position and years of service * 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees * Paid parental leave for both moms and dads! * Adoption Assistance Program * Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits * Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more * Free FedEx Learning Center (FLC) to help with career development aspirations/training for all arenaflex employees * Diversity, equity, and inclusion programs available for all employees **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to provide a workplace that is safe, clean, and orderly. **How to Apply** If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [HR.Recruiting@arenaflex.com](mailto:HR.Recruiting@arenaflex.com). We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@arenaflex.com. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply for this job