**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers. As a Retail Customer Service Associate, you'll play a vital role in driving sales growth, building customer loyalty, and promoting arenaflex's diverse range of products and services. **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. With a strong presence in the market, we're dedicated to empowering businesses and individuals to succeed through our expertise, technology, and commitment to quality. Our team of experienced professionals is passionate about delivering exceptional customer experiences and driving business growth. **Job Summary** As a Retail Customer Service Associate, you'll be responsible for providing outstanding customer service, promoting arenaflex's products and services, and driving sales growth. You'll work closely with customers to understand their needs, provide personalized solutions, and ensure their satisfaction. Your expertise in print, signs & graphics, and shipping will enable you to recommend and sell arenaflex's diverse range of products and services, driving revenue growth and customer loyalty. **Key Responsibilities** * Provide exceptional customer service, ensuring customer satisfaction and loyalty * Promote arenaflex's products and services, including print, signs & graphics, and shipping solutions * Develop and maintain relationships with customers, understanding their needs and preferences * Take complex customer orders, providing accurate pricing information and ensuring timely delivery * Assemble parcels and prepare goods for shipping, ensuring accurate and efficient processing * Set up and operate printing, binding, and other related equipment, using customer-supplied original media and documents * Maintain a safe, clean, and orderly retail store environment, adhering to arenaflex's quality standards * Process financial transactions, including handling cash and making change, using a Point of Sale terminal (POS) * Clean, repair, and stock all retail store printing and shipping equipment and supplies, ensuring optimal performance and availability * Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage * Take preemptive action to prevent errors and waste, ensuring efficient operations and minimizing costs * Complete required financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits * Follow arenaflex's standard operating procedures, adhering to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements** * High school diploma or equivalent education * 6+ months of specialized experience in retail customer service, sales, or a related field * Excellent verbal and written communication skills, with the ability to communicate effectively with customers, vendors, and team members * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability to bend/twist at the waist and knees, on a consistent basis * Ability to communicate effectively with customers, vendors, and team members, on a consistent basis * Ability to perform work activities requiring cooperation and instruction, on a consistent basis * Ability to function in a fast-paced environment, under substantial pressure, on a consistent basis * Ability to maintain attention and concentration for extended periods of time, on a consistent basis * Ability to work with minimal supervision, on a consistent basis * Ability to report regularly to work and maintain established business hours, on a consistent basis **Preferred Qualifications** * Experience in print, signs & graphics, and shipping solutions * Knowledge of arenaflex's products and services * Strong sales and customer service skills * Ability to work in a team environment, with minimal supervision * Ability to adapt to changing priorities and deadlines * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive customer information **Benefits and Perks** * Competitive wages for both full and part-time opportunities * 401K plan with company match after 1 year * Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses * Scholarship Program opportunity for arenaflex employees and eligible dependents after 1 year of employment * Generous paid time off program, including holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time * Sick time accrues 1 hour for every 30 hours worked * Vacation accruals are based on position and years of service * 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees * Paid parental leave for both moms and dads * Adoption Assistance Program * Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits * Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart * Free FedEx Learning Center (FLC) to help with career development aspirations and training * Diversity, equity, and inclusion programs available for all employees **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to succeed. Our team is passionate about delivering exceptional customer experiences and driving business growth, and we're looking for like-minded individuals to join our team. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [HR.Recruiting@arenaflex.com](mailto:HR.Recruiting@arenaflex.com). We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. **Accommodations** arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@arenaflex.com. **Pay Transparency** This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. Apply for this job