**Customer Success Management Specialist (Hospitality) at arenaflex**

**Unlock Your Potential in the Thriving Hospitality Industry** Are you a sales or revenue management expert with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Success Management Specialist (Hospitality) and embark on a rewarding career journey. **About arenaflex** arenaflex is a leading provider of innovative solutions for the hospitality industry. Our mission is to empower hotels, resorts, and other hospitality businesses to succeed in an ever-changing market. With a global presence and a team of dedicated professionals, we are committed to delivering exceptional customer experiences and driving business growth. **The Role** As a Customer Success Management Specialist (Hospitality) at arenaflex, you will be the primary point of contact for our hospitality customers. Your primary responsibility will be to ensure that our customers achieve their business goals and maximize the value of our solutions. You will work closely with our sales and revenue management teams to identify opportunities for growth and develop strategies to drive revenue. **Key Responsibilities** * Manage new and renewal sales for accounts and support other account owners * Act as the main contact for assigned accounts, handle customer communications, resolve conflicts, and ensure contract compliance * Conduct regular business reviews with customers to meet their goals and assist with revenue strategies. Ensure optimal product use and share system updates * Resolve customer issues quickly and handle escalated matters. Inform team leads and the Director of Operations about any problems and track risks in the CRM * Understand each product and service to make informed recommendations to clients * Meet regional consortia goals for renewal and new sales during the consortia season and throughout the year * Stay updated on industry trends and assess their impact on clients * Support the onboarding and ongoing service delivery for customers. Review major deliverables to ensure quality and work closely with project teams to identify issues and opportunities * Work with the collections department to ensure timely payment of orders and address any outstanding bills over 90 days **What We Offer** * A critical mission and purpose - At arenaflex, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose * A truly global DNA - Everything at arenaflex is global, from our people to our business, which translates into our footprint, processes, and culture * Great opportunities to learn - Learning happens all the time and in many ways at arenaflex, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues * A caring environment - arenaflex fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment * A complete rewards offer - arenaflex provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits * A flexible working model - We want our employees to do their best work, wherever and however it works best for them * A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization * A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees **Requirements** * Proven experience in a Sales or Revenue Management role within the hospitality industry, with a proven ability to persuade, influence, and negotiate effectively * In-depth understanding of customer relationship management, coupled with excellent communication and conflict resolution skills, and the capability to manage multiple accounts and projects simultaneously * Extensive background in the hospitality industry or a comprehensive understanding of hotel operations, particularly in the context of revenue management * Relevant degree or Diploma in Hospitality, Business, or a related field, or equivalent experience **What We're Looking For** * A results-driven individual with a passion for delivering exceptional customer experiences * Excellent communication and conflict resolution skills, with the ability to manage multiple accounts and projects simultaneously * A proven track record of success in sales or revenue management, with a strong understanding of the hospitality industry * A collaborative and team-oriented approach, with a willingness to work closely with colleagues and stakeholders * A commitment to ongoing learning and professional development, with a desire to stay up-to-date on industry trends and best practices **How to Apply** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. **Equal Opportunities Employer** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! For more such jobs please click here! Apply for this job