**Experienced Bilingual Part-Time Spanish/English Customer Service Representative – Remote Opportunity at arenaflex**

**Job Type:** Part-Time, Remote **Hours:** Varying Part-Time Schedule, Monday-Sunday, 20-29 hours per week **Salary:** $15.00 per hour **About arenaflex** arenaflex is a leading provider of innovative customer experience solutions, operating over 20 contact centers across the continental United States and Canada. With a vast range of services, including telephone answering, appointment setting, customer support, and sales, we have established ourselves as a trusted partner for over 10,000 satisfied clients. Our team processes over 125 million interactions annually, and we're committed to delivering exceptional results while fostering a culture of excellence and innovation. **Job Summary** We're seeking highly motivated, bilingual customer service representatives to join our remote team at arenaflex. As a key member of our customer experience team, you will provide top-notch service to our clients, utilizing your exceptional communication skills, technical expertise, and passion for delivering exceptional customer experiences. If you're a results-driven, customer-focused professional with a strong work ethic and a desire to excel in a dynamic environment, we encourage you to apply for this exciting opportunity. **Job Duties / Responsibilities / Essential Functions** * Manage a high volume of inbound calls and make consistent outbound calls to meet sales targets and call handling quotas * Identify and assess customers' needs to achieve satisfaction and resolve issues efficiently * Provide accurate, valid, and complete information using the right methods and tools * Meet personal and customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution * Keep records of customer interactions, process customer accounts, and file documents * Follow communication procedures, guidelines, and policies * Take the extra mile to engage customers and exceed their expectations **Required Knowledge / Skills / Abilities / Qualifications** * Proven customer support experience or experience as a client service representative * Track record of over-achieving quota and consistently meeting or exceeding sales targets * Strong phone contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of characters * Must be a strong communicator: strong verbal, written, and interpersonal communication skills * Ability to multitask, prioritize, and manage time effectively * Proficient in typing * Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills * Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience * Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training * Flexibility with scheduling and work hours * Other requirements may vary as management determines * Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry * Experience working with an automatic dialer * Must be computer literate * Pleasant phone demeanor * Minimum of one year of previous high-volume call center experience * Bilingual Spanish/English * Experience in BOTH inbound and outbound environments **Work-from-Home Requirements** * PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) * Hard-wired high-speed internet connection (ethernet cable) * USB-connected Headset * Webcam * A quiet dedicated place to work free from distractions, including pets and children **Why Join arenaflex?** At arenaflex, we're committed to creating a dynamic and supportive work environment that fosters growth, innovation, and excellence. As a member of our team, you'll have the opportunity to: * Develop your skills and expertise through ongoing training and professional development * Work with a talented and diverse team of professionals who share your passion for delivering exceptional customer experiences * Contribute to the success of a leading provider of innovative customer experience solutions * Enjoy a competitive salary and benefits package * Take advantage of flexible scheduling and work-from-home opportunities * Be part of a company that values integrity, quality, and customer satisfaction **How to Apply** If you're a motivated, customer-focused professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job