Experienced Customer Service Associate – Delivering Exceptional Customer Experiences and Driving Business Success at arenaflex

Introduction to arenaflex

Imagine being part of a dynamic team that is dedicated to making a positive impact on people's lives every day. At arenaflex, we believe that our associates are the key to our success, and we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and development. As a customer-centric organization, we strive to deliver exceptional experiences that exceed our customers' expectations and leave a lasting impression. If you're passionate about providing outstanding customer service, working in a fast-paced environment, and being part of a team that values diversity, equity, and inclusion, then we invite you to join our flock and soar to new heights with arenaflex.

Job Summary

The Customer Service Associate plays a vital role in supporting the store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. As a Customer Service Associate at arenaflex, you will be responsible for delivering an exceptional customer experience that supports our vision to fulfill lives every day. If you're a team player, a day-brightener, and a go-getter who is passionate about providing outstanding customer service, then we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner.
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement and resolve any issues promptly.
• Communicate with the management team regarding customer requests and concerns, ensuring that all issues are addressed and resolved efficiently.
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment, maintaining proper cash levels in the register drawer and change machines.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products, such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles, ensuring that all products are faced and stocked correctly.
• Perform customer fuel transactions and monitor activities at the fuel court, stopping fuel pumps if necessary to ensure customer safety.
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications, ensuring that all products are prepared to the highest standards of quality and presentation.
• Stock food and beverage areas with products and supplies, ensuring that all areas are clean, organized, and well-stocked at all times.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures, following all safety, security, quality, and store operations policies and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills, maintaining a clean and safe working environment.
• Follow proper coding procedures, checking expiration codes, facing and inspecting all items, and pulling expired items, documenting and discarding them as necessary.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices, ensuring that all aspects of the store are operated safely and efficiently.
• Complete all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, and ensuring that all areas of the store are clean and well-maintained.
• Ensure safe working conditions by maintaining a clean, organized work area, following all safety procedures and protocols, and reporting any hazards or incidents to the management team.
• Complete other tasks as assigned by store management, demonstrating flexibility and a willingness to learn and take on new challenges.

Essential Qualifications

• Ability to work well individually and as part of a team, demonstrating excellent communication and customer service skills.
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures, following all safety protocols and procedures.
• Ability to work overtime as needed, demonstrating flexibility and a willingness to adapt to changing circumstances.
• Ability to multi-task in a fast-paced environment, prioritizing tasks and managing time effectively to ensure that all responsibilities are completed efficiently.
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
• Must be able to lift and carry up to 35 lbs, demonstrating the ability to perform physical tasks safely and efficiently.
• Must be at least 16 years old, with a high school diploma or equivalent preferred.
• Must have reliable transportation, demonstrating the ability to travel to and from work safely and efficiently.
• Must wear slip-resistant shoes at all times, ensuring that all safety protocols are followed and that the workplace is safe and secure.
• Must be able to tolerate exposure to cleaning products, demonstrating the ability to work safely and efficiently in a fast-paced environment.

Preferred Qualifications

• Prior food service and/or customer service experience, demonstrating a strong understanding of customer service principles and practices.
• Pursuit of or high school diploma or equivalent, demonstrating a commitment to learning and development.
• Ability to learn and demonstrate all arenaflex policies, procedures, and practices, following all safety protocols and procedures.
• Excellent communication and customer service skills, demonstrating the ability to provide exceptional customer experiences.
• Ability to work well individually and as part of a team, demonstrating flexibility and a willingness to adapt to changing circumstances.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our associates with the skills, knowledge, and experience they need to succeed in their careers. As a Customer Service Associate, you'll have access to a range of training and development programs, including on-the-job training, mentorship, and coaching. You'll also have the opportunity to develop your skills and knowledge in areas such as customer service, food preparation, and store operations, demonstrating your ability to learn and adapt to new challenges. With a strong focus on career growth and development, we encourage our associates to take on new challenges, pursue new opportunities, and develop their skills and knowledge to achieve their career goals.

Work Environment and Company Culture

At arenaflex, we're proud of our diverse and inclusive work environment, where all associates are treated with respect and dignity. We believe in fostering a culture of openness, honesty, and transparency, where all associates feel valued, supported, and empowered to contribute to our success. With a strong focus on teamwork, collaboration, and communication, we encourage our associates to work together to achieve our goals, share ideas and best practices, and celebrate our successes. As a Customer Service Associate, you'll be part of a dynamic team that is dedicated to delivering exceptional customer experiences, driving business success, and making a positive impact on our communities.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including a range of perks and benefits that are designed to support our associates' well-being, health, and financial security. As a Customer Service Associate, you'll be eligible for a range of benefits, including medical, dental, and vision insurance, 401(k) matching, paid time off, and employee discounts. You'll also have access to a range of perks, including free meals, flexible scheduling, and opportunities for career advancement. With a strong focus on associate well-being and satisfaction, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and development.

Conclusion

If you're passionate about providing exceptional customer service, working in a fast-paced environment, and being part of a team that values diversity, equity, and inclusion, then we invite you to join our flock and soar to new heights with arenaflex. As a Customer Service Associate, you'll have the opportunity to develop your skills and knowledge, pursue new challenges, and achieve your career goals. With a strong focus on career growth and development, we encourage our associates to take on new challenges, pursue new opportunities, and develop their skills and knowledge to achieve their career goals. Apply today to join our dynamic team and start your journey to success with arenaflex!