Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a leading player in the travel industry, renowned for its exceptional customer service and commitment to excellence. As a remote customer service representative, you will have the opportunity to be part of a dynamic team that is dedicated to providing top-notch support to passengers from the comfort of your own home. With a passion for travel and excellent communication skills, you can contribute to the success of arenaflex while enjoying the flexibility of remote work.

About the Role

In this role, you will be responsible for assisting passengers with reservations, inquiries, and various travel-related concerns. As a member of the arenaflex team, you will be part of a crew that is dedicated to delivering exceptional customer service and ensuring that every passenger has a seamless travel experience. Your responsibilities will include:

• Completing data access and balancing functions
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Working on member cases and projects assigned
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reporting, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for the timely and accurate processing of international and domestic fund transfer requests
• Researching and confirming incoming and outgoing fund transfer information
• Communicating with vendors to process fund transfers
• Understanding and being familiar with outgoing and incoming fund transfer laws
• Deposit check returns, researching member bad checks on draft changes, processing member checks, confirming members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED
• Intermediate Excel and Word skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills, Licenses, and Certifications

To excel in this role, you will need:

• Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or training and hands-on use of the software
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a remote customer service representative, you will have access to training and development programs that will help you enhance your skills and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and is committed to creating a positive and inclusive work environment. As a remote customer service representative, you will be part of a team that is dedicated to delivering exceptional customer service and ensuring that every passenger has a seamless travel experience. You will also have the opportunity to work from the comfort of your own home, with flexible scheduling and a supportive team.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks that are designed to recognize and reward your contributions to the company. As a remote customer service representative, you will have access to a range of benefits, including health insurance, retirement savings, and paid time off.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the remote customer service representative position at arenaflex. With a passion for travel and excellent communication skills, you can contribute to the success of arenaflex while enjoying the flexibility of remote work. Apply now and join our team of dedicated professionals who are committed to delivering exceptional customer service.