Experienced Virtual Assistant for Guest Relations and Customer Services with Proficiency in Guesty, Operto Teams, and AI-Powered Communication – Contract to Hire Opportunity at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a dynamic and innovative company operating in the vibrant short-term rental and hospitality industry. We are dedicated to providing exceptional guest experiences and seamless property management services. As a leader in our field, we are committed to leveraging cutting-edge technology, including AI-powered tools, to enhance our operations and customer interactions. Our team is passionate about delivering 5-star service and building long-lasting relationships with our guests, vendors, and partners. We are now seeking an experienced and skilled virtual assistant to join our team, focusing on guest relations and customer services.

Job Overview

In this exciting contract-to-hire opportunity, you will play a vital role in our guest relations and customer services team. As a virtual assistant, you will be responsible for providing exceptional support to our guests, resolving issues, and ensuring a seamless experience across our platforms, including Airbnb, VRBO, and Marriott. Your proficiency in English, excellent communication skills, and ability to multitask will be essential in this role. You will also have the opportunity to work with our operations team, utilizing tools like Guesty, Operto Teams, and AI-powered chatbots to streamline our processes and enhance our services.

Key Responsibilities

• Provide top-notch support to guests, responding to inquiries, and resolving issues in a timely and professional manner
• Screen potential guests, ensuring a smooth and secure booking process
• Leverage AI-powered tools, such as ChatGPT, to craft comprehensive and personalized guest messaging that resonates with our brand and travelers
• Communicate effectively with guests and vendors via phone, using a VoIP system, and respond to guest reviews on various platforms
• Escalate issues to management via Slack, ensuring prompt resolution and minimal disruption to our services
• Collaborate with our operations team to report maintenance and damage issues, submit damage claims, and manage in-house maintenance labor
• Assist with business financials and accounting tasks, including the onboarding of accounting systems
• Build and maintain relationships with 3rd party vendors, ensuring seamless tertiary market management

Essential Qualifications

• Fluency in English, with excellent written and verbal communication skills
• Proficiency in using VoIP systems and comfortable speaking on the phone with guests and vendors
• Experience with Guesty and/or HostAI is a plus, with a deep understanding of leveraging AI for comprehensive guest messaging
• Familiarity with Operto Teams and other property management software
• Ability to work in CST and Eastern United States time zones, with perfect English and grammar
• Availability for part-time shifts, including Thursday and Friday from 3 pm to 11 pm CST, with potential opportunities for overnight shifts

Preferred Qualifications

• Previous experience in customer services, hospitality, or a related field
• Working knowledge of business financials and accounting principles
• Experience with 3rd party vendor relations and tertiary market management
• Familiarity with AI-powered chatbots and automation tools
• Strong analytical and problem-solving skills, with attention to detail and ability to multitask

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a virtual assistant, you will have the opportunity to work with a dynamic and innovative company, leveraging cutting-edge technology and industry-leading tools. You will be able to develop your skills in AI-powered communication, property management, and customer services, with potential opportunities for career advancement and professional growth.

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering a flexible and supportive work environment. Our team is passionate about delivering exceptional services and building long-lasting relationships with our guests, vendors, and partners. We value diversity, inclusivity, and creativity, and we are committed to fostering a positive and productive work culture. As a virtual assistant, you will be an integral part of our team, working closely with our operations, management, and customer services teams to ensure seamless and exceptional guest experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, with opportunities for professional growth and development. As a contract-to-hire virtual assistant, you will have the potential to transition into a more permanent role, with access to a range of benefits, including training and development programs, flexible working hours, and a supportive and dynamic work environment. We also offer a range of perks, including opportunities for career advancement, professional networking, and access to industry-leading tools and technologies.

Conclusion

If you are a motivated and experienced virtual assistant, with a passion for delivering exceptional customer services and building long-lasting relationships, we encourage you to apply for this exciting contract-to-hire opportunity at arenaflex. With your skills and experience, you will play a vital role in our guest relations and customer services team, leveraging AI-powered tools and industry-leading software to enhance our operations and services. Join our dynamic and innovative team, and take the first step towards a rewarding and challenging career in the short-term rental and hospitality industry.