**Experienced Customer Service Representative - Sales (Work From Home) at arenaflex**

As a Customer Service Representative - Sales at arenaflex, you will be the voice of our company, redefining customer service and creating meaningful connections with each customer. You will play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn, assisting customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services. **About arenaflex** arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions that connect people and businesses around the world. Our mission is to empower our customers to stay connected to what matters most, and we're looking for talented individuals like you to join our team. **How You'll Make an Impact** As a Premier Service Consultant specializing in customer retention, you'll be responsible for: * Instilling confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers. * Working in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * Using multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. * Being an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. * Stepping in to perform basic troubleshooting and/or engaging Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services. * Working a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. **What Your Day-to-Day Will Look Like** * You'll be working in a dynamic and fast-paced environment, handling a high volume of customer interactions. * You'll be using multiple tools and systems to resolve customer inquiries and maintain customer records. * You'll be an expert at simplifying complex information and explaining it to customers in a clear and concise manner. * You'll be working closely with Tier 3 support to resolve complex customer-impacting issues. * You'll be responsible for meeting monthly retention goals and fostering customer loyalty while delivering an exceptional customer experience. **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant. * Uncapped commissions for sales goals, with a starting salary range of $16.48 - $22.92/hour. * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and paid time off and holidays. * Opportunities for career growth and development, with training on the latest technology, devices, and products and services. * A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. **What We're Looking For** * Call center or customer service experience. * Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours. * Occasional overtime may be required. **WFH Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities** * arenaflex offers a range of career growth opportunities, with training and development programs to help you succeed in your role. * You'll have the chance to round out your experience with training on the latest technology, devices, and products and services. * You'll be part of a dynamic and supportive team, with opportunities to take on new challenges and responsibilities. **Work Environment and Company Culture** * arenaflex is committed to creating a positive and inclusive work environment, with a culture that values diversity, equity, and inclusion. * We're passionate about delivering exceptional customer service, and we're looking for talented individuals like you to join our team. * Our work environment is dynamic and fast-paced, with a focus on innovation and customer satisfaction. **Compensation, Perks, and Benefits** * Starting salary range of $16.48 - $22.92/hour, with uncapped commissions for sales goals. * Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and paid time off and holidays. * Opportunities for career growth and development, with training on the latest technology, devices, and products and services. * A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. **How to Apply** If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now and join our team of talented professionals who are passionate about delivering exceptional customer service. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to providing a positive and inclusive work environment for all employees. We welcome applications from diverse candidates and are committed to creating a workplace that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job