Experienced Freelance Customer Experience Strategist – Part-Time Opportunity for Digital Marketing Expert

Welcome to arenaflex: Where People Come First

arenaflex is a pioneering independent advertising agency that has made a commitment to put people at the forefront of everything we do. Our philosophy is simple yet powerful: we strive to create work that genuinely resonates with people, for brands that share our values of respect and empathy, and with a team that we empower and treat with the dignity they deserve. Located in the vibrant heart of Santa Monica, California, we offer a unique work environment that is as inspiring as it is productive.

About the Opportunity

We are currently seeking a highly skilled and experienced Freelance Customer Experience Strategist to join our team on a part-time basis. This is an exceptional opportunity for a talented individual to contribute to our mission through approximately 8-20 hours of work per week, averaging about 15 hours per week, starting immediately and continuing through early 2025. If you are passionate about creating meaningful experiences and have a deep understanding of digital marketing and social media strategy, we invite you to be a part of our dynamic team.

Key Responsibilities

• Support the development of comprehensive communications plans that align with our clients' goals and objectives.
• Develop detailed channel briefs for social and digital creative projects to ensure fulfillment of media plans and maximize campaign impact.
• Review creative work to ensure it meets brief requirements, adheres to platform best practices, and contributes to a cohesive brand narrative.
• Create and manage an omnichannel asset ecosystem document, mapping creative assets to specific audiences across the marketing funnel to enhance campaign efficiency and effectiveness.
• Consult on and contribute to briefs for various digital marketing channels, including social media, digital display, website, email, app engagement, and more, as needed, to leverage your expertise and insights.

How You'll Excel in Your Role

To succeed as a Freelance Customer Experience Strategist at arenaflex, you will need:

• 5-10 years of experience in digital marketing and/or social media strategy, with a proven track record of success in developing and implementing effective strategies across multiple channels.
• Familiarity with the basic principles of brand building and measurement, including brand trackers, audience segmentation, category dynamics, and principles of growth, to inform your strategic decisions.
• Availability for meetings in the PST timezone, ensuring you can collaborate seamlessly with our team and clients.
• The ability to work independently with minimal oversight or training, contributing your expertise and insights to drive project success.
• A clear, competent, and confidence-inspiring communication style, both written and verbal, to effectively collaborate with cross-functional teams and present your ideas and strategies.

Essential Qualifications

In addition to the experience and skills outlined above, the ideal candidate will possess:

• A deep understanding of digital marketing channels beyond social media, including email, digital display, and app engagement, to develop comprehensive strategies.
• Experience with project management tools and software to streamline workflow and enhance productivity.
• Strong analytical and problem-solving skills, with the ability to interpret data and metrics to inform strategic decisions.
• A passion for staying up-to-date with the latest trends and developments in digital marketing and social media, with a commitment to ongoing learning and professional growth.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working with freelance or remote teams, with a proven ability to collaborate effectively in a virtual environment.
• Familiarity with design thinking principles and human-centered design methodologies to inform your strategic approach.
• Knowledge of marketing automation platforms and CRM systems to enhance campaign efficiency and personalization.
• A portfolio that showcases your experience and success in developing and implementing effective digital marketing and social media strategies.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Freelance Customer Experience Strategist, you will have the opportunity to:

• Work on a variety of projects and clients, expanding your portfolio and experience.
• Collaborate with a talented team of professionals who are passionate about creating meaningful work.
• Develop your skills and expertise through ongoing training and professional development opportunities.
• Contribute to a culture that values innovation, creativity, and empathy, and is dedicated to making a positive impact.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that is designed to inspire creativity, collaboration, and growth. Our team is passionate about creating work that truly matters, and we are committed to treating each other with respect, empathy, and kindness. As a Freelance Customer Experience Strategist, you will be an integral part of our team, and we invite you to contribute your unique perspective and talents to our mission.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package for this freelance opportunity, as well as a range of perks and benefits that are designed to support your well-being and success. These may include:

• Flexible working hours and remote work arrangements to enhance your work-life balance.
• Access to ongoing training and professional development opportunities to support your growth and development.
• A dynamic and inclusive work environment that is designed to inspire creativity and collaboration.
• A range of perks and benefits that are designed to support your physical and mental well-being, such as health insurance, retirement planning, and more.

Conclusion

If you are a talented and experienced digital marketing professional who is passionate about creating meaningful experiences, we invite you to join our team as a Freelance Customer Experience Strategist. This is an exceptional opportunity to contribute to a dynamic and innovative agency, work on a variety of exciting projects, and develop your skills and expertise in a supportive and collaborative environment. To apply, please submit your application, including your resume, cover letter, and portfolio, and we will be in touch to discuss this opportunity further.