Experienced Business Support Manager – Disney Customer Support and Terminal Activities Expertise for a Seamless Visitor Experience

Introduction to arenaflex

arenaflex is a leading player in the private industry, renowned for its exceptional customer support and terminal activities management. As a key member of our team, you will be responsible for upholding the highest standards of administration, communication, quality assurance, and project management to ensure a seamless visitor experience for our esteemed clients. Our organization is committed to delivering world-class services, and we are seeking a highly skilled and dedicated Business Support Manager to join our ranks.

Job Overview

In this critical role, you will be responsible for supporting the delivery of a smooth and consistent visitor experience at various home ports across the globe. Your expertise will be leveraged to improve working cycles, drive new processes, and guarantee an optimal and accurate completion of tasks. As a well-informed authority in all functional roles at Port Canaveral and the circle back ports, you will be the go-to person for terminal activities, third-party vendors, technology, and internal partners.

Key Responsibilities

• Participate in the embarkation system improvement, issues, enhancements, and communication strategy for Terminal Activities and core partners
• Drive continuous improvement of working cycles to enhance services both internally and externally
• Lead new processes and projects to guarantee an ideal and accurate completion
• Maintain and update databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests
• Support the Terminal Support Manager with the Moderate process and citizenship queries and Cast Member development
• Assist in agenda planning documentation for citizenship requirements
• Play a vital role in creating content as well as training and adapting audiences regarding business integration program development and execution plans for the overall arenaflex operation
• Identify issues and resolve problems related to programs, content, and measurement to improve project success
• Maintain Terminal Activities documentation, including but not limited to operating guides, forms, and visitor embarkation insurance for accuracy and consistency
• Schedule, Seat, and Record office meetings
• Lead communication with partner areas, both internal and external, with any feedback as well as any operational updates or changes
• Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports
• Occasionally, support the Outport team by assisting with terminal/area launch operations
• Conduct Quality Assurance Reviews and schedule Reviews for terminal activities
• Collaborate with all remaining departments within arenaflex to ensure a seamless visitor experience
• Act as a contact between arenaflex and all third-party vendor operations
• Maintain a positive working relationship with third-party vendors participating in the daily port activity

Essential Qualifications

• Bachelor's Degree in a relevant field
• Knowledge of cruise products, the cruise industry, and terminal activities
• Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf operation
• Proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
• Proven ability to handle multiple priorities in a high-speed environment
• Demonstrated strong visitor service skills
• Demonstrated strong verbal and written communication skills
• Demonstrated strong analytical, organizational, and problem-solving skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays
• Must have a passport, as this position may require international travel
• Ability to travel frequently to support terminal activity areas
• Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and operate equipment in a warehouse setting

Preferred Qualifications

• Over three years of cruise line terminal operations or similar experience
• arenaflex Manager and Base knowledge, policy, procedures
• Microsoft PowerApps/Power Automate
• Knowledge of arenaflex systems, including DXP, Seaware, and Fidelio
• Knowledge of immigration policy regarding areas arenaflex sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Business Support Manager, you will have access to a wide range of training and development opportunities, including workshops, seminars, and online courses. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer support and terminal activities management.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values innovation, creativity, and teamwork. Our company culture is built on a foundation of respect, integrity, and open communication. We believe in fostering a positive and inclusive work environment that encourages collaboration, innovation, and growth. As a member of our team, you will be part of a vibrant and diverse community that is dedicated to delivering exceptional results.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including a hourly rate of $26. Our benefits package includes a range of perks, such as health insurance, retirement plans, and paid time off. We also offer a range of employee recognition and reward programs, including bonuses and promotions.

Conclusion

If you are a highly motivated and experienced professional who is passionate about delivering exceptional customer support and terminal activities management, we encourage you to apply for this exciting opportunity. As a Business Support Manager at arenaflex, you will be part of a talented team of professionals who are dedicated to delivering world-class services. Don't miss out on this chance to join our dynamic and fast-paced organization and take your career to the next level. Apply now and become a part of the arenaflex team!