Experienced Customer Support and Success Manager - Freshers Jobs $25/Hour - arenaflex

Introduction to arenaflex

arenaflex is a leading technology and logistics company that empowers local economies by providing innovative solutions for last-mile delivery. Our mission is to deliver exceptional customer experiences, and we are seeking a talented and motivated individual to join our team as a Customer Support and Success Manager. In this role, you will play a critical part in ensuring that our customers receive the best possible support, and that our help partners meet the high standards we set for quality and excellence.

About the Job

We are looking for an experienced and results-driven Customer Support and Success Manager to oversee the support experience of our global last-mile logistics platform. As a key member of our team, you will be responsible for improving the quality of the customer support experience by collaborating with help partners (BPOs) to ensure their quality meets arenaflex's expectations, including First Contact Resolution, Customer Satisfaction scores, and other support metrics.

Key Responsibilities

• Develop and utilize existing reporting to identify areas to improve performance metrics and productivity through quality checking
• Implement quality monitoring programs that result in measurable social changes in Colleagues (agents)
• Collaborate with training and content to establish compliance with new launches, processes, and policies
• Maintain multiple site quality performance within an aligned objective
• Perform business review with Help Partner Teams
• Identify, recommend, and implement process and project improvements
• Work cross-functionally to identify areas of opportunity for arenaflex to improve its business by understanding customer needs
• Recognize and analyze trends early and frequently
• Other activities assigned by management or on a case-by-case basis

Essential Qualifications

To be successful in this role, you should have:

• A Bachelor's degree in a quantitative or business field, or four additional years of work experience in a quantitative or business area
• Proven experience driving operational excellence and quality improvements across multiple support sites
• Strong analytical and data-driven skills, with experience refining large datasets to meaningful insights - driver analysis is your specialty
• Excellent communication skills, with the ability to present complex information clearly and concisely, both written and verbal
• Highly organized and detail-oriented, with perfect project management and completely finish capabilities
• Comfortable in a fast-paced, continually changing, team-oriented environment, and able to handle multiple deadlines simultaneously
• A owner mindset, focused on quality, yield-driven, proactive, and continuously driving yourself to improve

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a customer support or success role, preferably in a technology or logistics company
• Knowledge of quality monitoring programs and performance metrics
• Experience with data analysis and reporting tools
• Strong problem-solving skills, with the ability to identify and implement process improvements
• Excellent interpersonal skills, with the ability to build strong relationships with help partners and other stakeholders

Skills and Competencies

To be successful in this role, you should possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, continually changing environment
• Highly organized and detail-oriented, with perfect project management skills
• Strong data-driven skills, with experience refining large datasets to meaningful insights
• Ability to present complex information clearly and concisely, both written and verbal

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Support and Success Manager, you will have the opportunity to:

• Develop your skills and expertise in customer support and success
• Work with a talented and experienced team of professionals
• Contribute to the growth and development of our company
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

At arenaflex, we value a diverse and inclusive work environment, and we are committed to supporting the well-being and success of our employees. Our company culture is built on the following principles:

• A commitment to excellence and quality in everything we do
• A focus on customer satisfaction and experience
• A collaborative and team-oriented work environment
• A commitment to diversity, equity, and inclusion
• A focus on employee well-being and success

Compensation, Perks, and Benefits

As a Customer Support and Success Manager at arenaflex, you can expect:

• A competitive salary of $25/hour
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment

Conclusion

If you are a motivated and results-driven individual who is passionate about customer support and success, we encourage you to apply for this exciting opportunity. As a Customer Support and Success Manager at arenaflex, you will play a critical role in ensuring that our customers receive the best possible support, and that our help partners meet the high standards we set for quality and excellence. Don't miss out on this opportunity to join a talented and experienced team of professionals and contribute to the growth and development of our company. Apply now to take the first step in your new career!