Experienced Part-Time Customer Experience Advisor – Remote Opportunity in Nashville for a Dynamic and Innovative Team at arenaflex

Introduction to arenaflex and the Role

arenaflex is a pioneering company that has been redefining the way we approach customer experience and vision care. With a mission to inspire and impact the world with vision, purpose, and style, we are committed to creating extraordinary experiences for our customers. As a part-time Customer Experience Advisor, you will play a vital role in representing arenaflex and supporting our customers across various channels. If you are passionate about delivering exceptional customer service, building strong relationships, and working in a dynamic and innovative environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Experience Advisor at arenaflex, your primary focus will be on delivering nothing-but-wonderful customer service to our customers via email and live chat. You will be responsible for:

• Responding to customer inquiries and resolving issues in a timely and professional manner
• Learning our internal management system to efficiently process sales orders and maintain customer relationships
• Utilizing internal communication software to interact with teammates, management, and other departments
• Identifying trends and pain points to optimize each customer's experience and providing innovative solutions

Who You Are

To be successful in this role, you should be:

• A self-starter who takes ownership of your work and is proud of your accomplishments
• A creative and innovative problem solver who thinks outside the box and continually seeks improvements
• A sensitive and skillful communicator who can adapt your tone and communication style to different audiences
• Eager to learn new technology systems and procedures, with a strong ability to navigate multiple tabs and windows
• Able to juggle many tasks at once while remaining extremely organized and attentive to detail
• Highly motivated and able to stay energized in a high-volume work environment with limited supervision
• Excited to represent arenaflex and facilitate meaningful customer interactions

Requirements

To be considered for this role, you should:

• Be able to attend a virtual two-week onboarding via Google Meet video calls
• Have a quiet work space with minimal noise (i.e., home office) where you can fulfill your shifts
• Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, the following experience and skills are highly desirable:

• Customer service experience, particularly in a remote or virtual environment
• Experience working from home or in a self-directed setting

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Customer Experience Advisor, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• A dynamic and innovative work environment that encourages creativity and experimentation
• A culture that values transparency, inclusivity, and equity, with a strong focus on diversity and belonging
• Opportunities to connect with colleagues and peers through employee resource groups and company-wide events

Work Environment and Company Culture

arenaflex is a company that values its employees and is committed to creating a positive and inclusive work environment. We offer:

• A remote work arrangement that allows you to work from the comfort of your own home
• A flexible schedule that accommodates your needs and allows for a healthy work-life balance
• A culture that encourages open communication, feedback, and collaboration
• A team that is passionate about making a difference and creating a positive impact on the world

Compensation, Perks, and Benefits

As a part-time Customer Experience Advisor at arenaflex, you can expect:

• A competitive hourly rate of $13.00/hr
• Access to a range of benefits, including opportunities for professional growth and development
• A dynamic and innovative work environment that is committed to making a positive impact on the world

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a difference, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Experience Advisor, you will be an integral part of our team and will play a vital role in shaping the customer experience and driving business success. Don't miss out on this chance to join a dynamic and innovative company that is committed to making a positive impact on the world. Apply today and take the first step towards an exciting and rewarding career at arenaflex!