Experienced Customer Service Representative – Delivering Exceptional Home Improvement Experiences to Homeowners Across the US and Canada

Welcome to arenaflex

arenaflex is a leading provider of innovative home improvement solutions, dedicated to turning complex projects into achievements. With a strong presence across the US and Canada, we have built a reputation for delivering remarkable, end-to-end experiences that exceed our customers' expectations. Our mission is to provide the best products, services, and people to every project, ensuring that our customers receive the highest quality and convenience.

About Our Industry

The home improvement industry is a dynamic and rapidly evolving sector, with a growing demand for innovative solutions and exceptional customer service. At arenaflex, we are committed to staying at the forefront of this industry, leveraging the latest technologies and trends to deliver cutting-edge products and services that meet the changing needs of our customers. With a strong focus on customer satisfaction, quality, and convenience, we are dedicated to making a positive impact on the lives of our customers and the communities we serve.

Job Summary

We are seeking an experienced Customer Service Representative to join our team at our Inside Sales Center in Lombard, IL. As a key member of our customer service team, you will be responsible for speaking with potential customers regarding their product needs, scheduling in-home sales consultations, and providing exceptional customer service experiences. If you are a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Initiate outbound calls to potential customer leads for sales consultations and quotes
• Serve as the initial point of contact for potential customers via phone, providing exceptional customer service and support
• Review information provided by customers to confirm accuracy, determine availability for in-home sales consultations, and document interactions within our customer relationship management (CRM) system
• Overcome objections from potential customers regarding scheduling, cost, and other concerns, and schedule sales consultations as soon as possible
• De-escalate calls where appropriate, providing solutions that leave customers satisfied with the resolution
• Exceed customer service expectations by delivering outstanding experiences to every potential customer
• Adhere to schedules, maintaining an acceptable level of service, customer satisfaction, and quality
• Promote teamwork through consistency, reliability, and group cohesiveness, contributing to a positive and supportive work environment
• Perform other duties as assigned by supervisors, demonstrating flexibility and a willingness to adapt to changing priorities and requirements

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent
• Previous experience in a dynamic call center or customer service role, with a proven track record of delivering exceptional customer service experiences
• Ability to juggle various work activities, shift attention from one task to another, and meet the demands of different stakeholders without compromising quality or service
• Ability to thrive in a fast-paced, high-energy, team-oriented environment, with a "roll up your sleeves" and "today not tomorrow" mentality
• Active listening skills, with the ability to comprehend information presented and respond thoughtfully
• Detail-oriented, with the ability to focus on tasks, find efficient and effective pathways to completion, and maintain a high level of accuracy and quality
• Excellent verbal and written communication skills, with the ability to communicate articulately and professionally with internal and external parties
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
• Ability to provide timely and empathetic help, recognizing, understanding, and managing one's own emotions and those of others, and fostering positive working relationships across all levels of the organization
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Understand and broad knowledge of financial software
• Strong mathematical skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training programs, career development opportunities, and learning benefits to help you achieve your career goals and advance in your role. Our comprehensive training programs will equip you with the skills and knowledge you need to succeed in your position, while our career development opportunities will provide you with the chance to take on new challenges, develop new skills, and progress in your career.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and team-oriented, with a strong focus on customer satisfaction, quality, and convenience. We are committed to creating a positive and supportive work environment that fosters collaboration, creativity, and innovation. Our company culture is built on a set of core values that prioritize customer satisfaction, employee engagement, and community involvement. We believe in recognizing and rewarding outstanding performance, providing opportunities for growth and development, and fostering a culture of inclusivity, diversity, and respect.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including industry-best compensation, fully paid health, dental, and vision insurance, 401k with company match, paid time off, including paid parental leave, and individualized career development programs. Our perks and benefits also include an on-demand lunch program, childcare assistance, free gym membership, employee assistance programs, and an employee discount marketplace.

Diversity and Inclusion Statement

arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion, recognizing the value that diversity brings to our organization and the communities we serve.

Equal Opportunity Statement

arenaflex will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Representative, you will play a critical role in delivering exceptional home improvement experiences to homeowners across the US and Canada. With a competitive compensation package, comprehensive training programs, and a positive and supportive work environment, this is an opportunity not to be missed. Apply today to take the first step in your career with arenaflex!