Experienced Mandarin-Speaking Customer Service Agent – Ticket/Gate Agent at arenaflex, Delivering Exceptional Travel Experiences at LAX

Introduction to arenaflex and the Industry

arenaflex is a leading player in the aviation industry, committed to providing exceptional travel experiences to its customers. As a key member of the arenaflex team, you will play a vital role in ensuring that every customer interaction is smooth, pleasant, and memorable. The airline industry is a dynamic and fast-paced environment that requires a unique blend of technical skills, attention to detail, and exceptional customer service skills. If you are passionate about delivering outstanding customer experiences and are fluent in both English and Mandarin, we encourage you to apply for this exciting opportunity.

Job Overview and Key Responsibilities

As a Language of Destination (LOD) Customer Service Agent at arenaflex, you will be responsible for providing exceptional customer service to our customers at LAX. Your primary focus will be on ensuring that every customer interaction is positive, professional, and memorable. You will work as part of a dynamic team to deliver exceptional travel experiences, and your responsibilities will include:

• Greeting customers and assisting them with the ticketing and baggage check-in process
• Using computers to sell, print, and reissue tickets
• Managing the check-in process, ensuring that customers have the proper travel documentation
• Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
• Practicing safety-conscious behaviors in all operational processes and procedures
• Assisting customers with routing, trip planning, and gate boarding
• Using computers to assist customers with seat availability, making gate announcements, and managing the boarding process
• Operating jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Fluency in both English and Mandarin, with the ability to pass standardized language assessments
• A high school diploma, GED, or high school equivalency
• Authorization to work in the United States
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Basic computer skills
• Ability to lift bags or items weighing up to and including 50 pounds
• Willingness to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Previous ticketing experience
• Experience working in a customer-facing role
• Knowledge of airline operations and procedures

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Service Agent, you will have access to a range of training and development programs, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to industry-leading technology and systems
• Collaborative and dynamic work environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional customer experiences. Our company culture is built on a foundation of:

• Care: We care about our customers, our employees, and our community
• Integrity: We operate with integrity, honesty, and transparency
• Resilience: We are resilient and adaptable in the face of change and challenge
• Servant Leadership: We lead with a servant mindset, prioritizing the needs of our customers and employees

Compensation, Perks, and Benefits

As a Customer Service Agent at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and benefits package
• Industry-leading profit-sharing program and performance incentives
• 401(k) with generous company contributions
• Comprehensive health benefits, including medical, dental, vision, and life insurance
• Domestic and international space-available flight privileges
• Career development programs and opportunities for professional growth

Conclusion

If you are passionate about delivering exceptional customer experiences and are fluent in both English and Mandarin, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Service Agent. With a competitive salary and benefits package, opportunities for career growth and development, and a dynamic and fast-paced work environment, this is an opportunity not to be missed. Apply now to take the first step in your career with arenaflex.